Senior Marketing Workflow Manager, Creative

H&R Block•Remote, MO

4d•$89,800 - $134,700•Remote

About The Position

At H&R Block, we're helping people confidently navigate one of the most important financial moments of the year. Our Creative team produces the work that carries that message across broadcast, digital, social, retail, and our offices. We're looking for an organized, decisive Marketing Workflow Manager to manage how that work comes in, how it gets prioritized, and how it moves to delivery. In this role, you'll own intake for the Creative function, hold the work queue, track team capacity, and route work through concepting, production, review, and approval. You'll be the person requesters come to for timelines, status, and a straight answer on what is possible and by when. Two workflow managers share the Creative function as peers, dividing the work between campaign creative and always-on and content, and covering each other as volume requires. This is not a creative direction role. It's the role that protects the team's ability to do great work by making sure requests arrive complete, priorities are clear, and nothing sits waiting on a decision no one knew was needed. If you enjoy bringing order to high volume and being the person everyone trusts to know where the work stands, we'd love to hear from you.

Requirements

Bachelor's degree in Marketing, Business, Communications, Project Management, or a related field, or equivalent work experience
5+ years of experience in workflow management, traffic management, project management, marketing operations, or a related field
Experience managing creative production workflow, including review, approval, and asset delivery across multiple channels
Experience managing intake, prioritization, and throughput for a marketing, creative, or media function
Demonstrated ability to build and hold timelines with multiple dependencies and fixed deadlines
Experience using a work management or workflow platform as the system of record, such as Workfront, Wrike, Asana, or Jira
Proven ability to facilitate tradeoffs, renegotiate scope, and drive alignment without direct authority
Experience tracking team capacity and utilization and translating it into resourcing recommendations
Strong attention to detail and comfort managing a high volume of concurrent work
Clear verbal and written communication with stakeholders at every level
Ability to identify risks and blockers early and escalate with a recommended path forward
Comfort operating in a fast-paced environment with seasonal peaks in demand

Nice To Haves

Experience managing creative work across broadcast, digital, social, retail, and print
Experience managing studio or agency production queues at high asset volume
Experience working within a Marketing Operations, Program Management Office, or centralized workflow function
Experience in Workfront, including request queues, templates, and reporting
Experience supporting the transition of work from agency partners to in-house teams

Responsibilities

Manage incoming requests for the Creative function
Validate that briefs are complete, well scoped, and tied to an approved campaign, initiative, or program
Confirm audience, message, deliverable list, channel specifications, and required dates before work enters the queue
Return incomplete requests to the requester rather than absorbing the gap downstream
Track work through concepting, design, copy, and production
Route assets through brand, legal, and compliance review and drive approvals to closure
Manage handoffs to media, lifecycle, and digital teams for trafficking and deployment
Monitor progress against timelines and escalate blockers early
Maintain the work queue and priority order for your body of work
Flag misaligned, duplicated, or low-priority requests and conflicts across campaign and always-on work
Facilitate tradeoff conversations with GTM Strategy, Marketing Program Managers, and Creative leadership when demand exceeds capacity
Track capacity and utilization across design, copy, production, and agency partners
Provide visibility into available bandwidth to inform resourcing and sequencing decisions
Communicate timelines, expectations, and status to requesters and leadership
Surface recurring bottlenecks and process gaps, and recommend improvements