Senior Manual Tester

Fiserv • Sunnyvale, CA

21h • Onsite

About The Position

Join the SETI (Software Engineering for Test Infrastructure) team as a quality gatekeeper. In this role, you won't just be running tests; you will be the foundational support for our automation efforts. While our automation engineers and 40+ robots handle the repetitive execution, we need a veteran manual expert to ensure the test logic, manual validation, and physical hardware state are pristine. Your deep experience will ensure our automation infrastructure is testing the right things, the right way.

Requirements

• 5–10 years of professional QA experience is ideal.
• Mastery of writing clear, reproducible, and highly organized test plans that can be easily interpreted by technical and non-technical stakeholders.
• The ability to look at a complex system (SDKs, Cloud, Hardware) and identify where manual intervention is required to support or validate automation efforts.
• Deep experience with Jira for advanced defect tracking and reporting, and familiarity with Test Management Tools for suite organization.
• Bachelor's Degree or an equivalent combination of professional experience and military service.
• Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

• Experience working alongside automation teams using adb, Android Studio, or Linux/Unix to pull logs and verify environment stability.
• Experience testing physical devices or Point-of-Sale (POS) systems where hardware/software interaction is critical.
• Proficiency in SQL/MySQL and API testing (REST)

Responsibilities

• Act as the primary consultant for automation engineers, providing them with detailed manual test cases, expected results, and edge-case logic required to build reliable scripts.
• Author high-quality, structured test documentation that serves as the "source of truth" for both manual audits and automated script development.
• Audit and organize the existing test suite to eliminate redundancy, improve coverage, and ensure the most critical paths are prioritized for the SETI team.
• Partner with automation engineers to investigate "flaky" tests or failures, using your manual expertise to determine if an issue is a software bug, a hardware limitation, or a script error.
• Serve as the bridge between development and automation, ensuring that new features are manually vetted and fully documented before they are handed off for automated integration.

Benefits

• Visa Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior