Service Delivery Center - Guidewire Consulting - Senior Manager
About The Position
EY's Service Delivery Center is a core component of the FSO Advisory practice, comprised of high-performing, US-based resources who collaborate with experienced Advisory professionals to deliver project-based work and managed services to US-based financial services clients. This role focuses on implementing Insurance Business Intelligence IT solutions, including upgrades, mobility, integration, infrastructure, and requirements definition. The position involves developing assessment frameworks for sourcing IT vendors, systems integration, and performance management IT solutions for planning, forecasting, analytics, and management reporting. The Senior Manager will be responsible for consistently delivering quality client services by monitoring progress, demonstrating in-depth technical capabilities and professional knowledge, and maintaining long-term client relationships and networks. Additionally, this role requires managing and motivating teams of professionals with diverse skills and backgrounds, monitoring and planning delivery, training, performance improvements, and recruitment for the team.
Requirements
- Bachelor's degree in Computer Science, Engineering, Technology, Industrial Administration, Business, or a related field and 8 years of progressive, post-baccalaureate work experience defining business and technical requirements. Alternatively, will accept a Master's degree in Computer Science, Engineering, Technology, Industrial Administration, Business, or related field and 7 years of work experience defining business and technical requirements.
- 5 years of experience working at or advising a property and casualty insurance carrier.
- 5 years of experience managing and supervising a team of technology advisors through all phases of the technology life cycle, including requirements definition, architecture design, conversion and testing.
- 6 years of experience researching client inquiries and emerging issues, including regulations, insurance industry practices, and new technologies.
- 6 years of experience in at least 3 or more of the following competencies: System selection and implementation, Definition of business or technical requirements, Design of business or technology architecture, Application configuration or integration, Data mapping, conversion, migration, Program/project management and implementation planning (PMO), IT process reengineering.
- Application/Package experience in one of the following: Guidewire; OneShield; Exigen; MajescoMastek; or Duck Creek Insurity CSC.
- Excellent written and verbal communication skills for technical writing and client presentations.
- Demonstrated strategic thinking through a proven ability to research client inquiries and emerging issues related to regulations, industry practice and new application technologies.
Nice To Haves
- Passionate leaders with strong vision and a desire to stay on top of trends in the software industry.
- Genuine passion for helping businesses achieve the full potential of their data.
Responsibilities
- Work on the development of business requirements for alignment with technology architecture, technology infrastructure design, and technology selection decisions to assist clients with designing and implementing solutions to improve efficiency and effectiveness.
- Focus on implementing Insurance Business Intelligence IT solutions, including upgrades, mobility, integration, infrastructure, and requirements definition.
- Provide services such as developing assessment frameworks for sourcing IT vendors, systems integration, and performance management IT solutions for planning and forecasting, analytics, and management reporting.
- Consistently deliver quality client services by monitoring progress.
- Demonstrate in-depth technical capabilities and professional knowledge.
- Maintain long-term client relationships and networks.
- Manage and motivate teams of professionals with diverse skills and backgrounds.
- Monitor and plan the delivery, training, performance improvements and recruitment for this team of professionals.
- Manage teams of technical analysts through all phases of the project lifecycle, including requirements definition, architecture design, conversion, and testing; based on a proven methodology.
- Research client inquiries and emerging issues, including regulations, insurance industry practices, and new technologies.
Benefits
- Competitive compensation package
- Performance-based rewards
- Medical and dental coverage
- Pension and 401(k) plans
- Minimum of 15 days of vacation
- Ten observed holidays
- Three paid personal days
- Range of programs and benefits designed to support your physical, financial and social well-being
- Opportunity to manage a portfolio of talent within a designated service line
- Collaborative environment
- Excellent training and development prospects, both through established programs and on-the-job training
- An excellent team of senior colleagues, dedicated to managing and varying your workload
- Flexible vacation policy
- Designated EY Paid Holidays
- Winter/Summer breaks
- Personal/Family Care
- Other leaves of absence when needed to support your physical, financial, and emotional well-being
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What This Job Offers
Job Type
Full-time
Career Level
Senior
