US-Senior Manager

Apple•Monterey, CA

18h

About The Position

Apple Retail brings together Apple expertise to help people do what they love and deliver an only-at-Apple experience. The Senior Manager creates a positive environment for customer interactions that drives performance goals and business priorities. The role helps drive the store’s vision and purpose, develops other managers, and supports the Store Leader with business strategies and critical decisions. While leading specific parts of the customer experience, the Senior Manager also identifies, analyzes, and solves complex problems in partnership with the Store Leader. The Senior Manager leads and develops a team, including Managers, and supports recruiting, training, and retaining a diverse, high-performing team. The position includes active floor leadership, customer and team-member support, execution of operational strategies, achievement of store performance goals, protection of company assets and information, and creating a safe, respectful, inclusive environment.

Requirements

Three years of leadership experience in retail, sales, or a related field.
Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in a retail store, and reliably attend work as scheduled, subject to local laws and approved accommodations.
Proficiency in written and spoken English; sign language is supported.

Nice To Haves

Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
Ability to instill trust within the team and operate with a high level of integrity.
Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
Excellent communication skills and ability to tailor communication style to different audiences.
Ability to develop others through mentorship, coaching, and effective feedback.
Ability to support and guide others through challenges and handle difficult conversations while remaining calm in a fast-paced, constantly changing retail environment.
Ability to manage work through effective organization, planning, and prioritization.

Responsibilities

Lead a team, including Managers, and empower team members to learn, grow, and achieve performance and development goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Participate in Floor Leadership by interacting with team members and customers, modeling expected behaviors, meeting business priorities, and delivering exceptional customer service.
Address customer and team-member concerns and escalations, partnering with leadership and key business or People partners when appropriate.
Drive business priorities and store performance goals by establishing, planning, and executing operational strategies for assigned functional areas and the entire store.
Maintain and uphold company policies and procedures, and protect company assets, including confidential business, customer, team-member, and financial information.
Perform other tasks as needed.
Contribute to an inclusive environment by respecting differences and remaining curious about learning from others.
Demonstrate Apple’s inclusion and diversity values in daily activities.
Model inclusive leadership behaviors and build, develop, and retain diverse teams.
Take action to create a safe, respectful, and inclusive environment for all team members.