Senior Manager

Boeing • Everett, WA

2d • Onsite

About The Position

Boeing’s NW Facilities Management organization is currently seeking a dynamic, agile and results-oriented Senior Manager to lead our Facilities Managed Services and the Small Works Program team based in Everett, WA; while also supporting our Pacific Northwest sites. The selected Manager for this role will be responsible for regional vended services performance, contract lifecycle oversight and delivery of simple projects. This onsite position requires frequent regional travel and schedule flexibility to support site needs and leadership activities.

Requirements

• 5+ years of experience managing vendors, contracts, and/or working with supply chain processes or systems
• 5+ years of experience in operations, facilities management, maintenance, manufacturing, construction projects and/or project management
• Experience with development and integration of programs, plans, strategies, processes, and KPIs to track progress to and enable attainment of business goals
• Experience as a lead, a supervisor, or a manager
• Experience with Agile or LEAN methodologies
• Ability to travel domestically up to 25%

Nice To Haves

• Bachelor’s degree in Facilities Management, Construction Management, Business, Engineering, or related field
• Experience in aerospace or manufacturing

Responsibilities

• Lead the Facilities Managed Services program for Northwest (NW) sites (e.g., own vendor performance, Service Level Agreements (SLAs), scorecards, continuous improvement for trades, mechanical, grounds, environmental services and other contracted services)
• Implement and maintain a supplier/contractor performance scoring and evaluation program to objectively measure vendor delivery and drive continuous improvement across the region
• Define standardized scorecards and Key Performance Indicator (KPIs) for all major vendor categories (e.g., trades, mechanical, grounds, environmental services, paint hangar specialties)
• Establish evaluation cadence (e.g., monthly operational scorecards, quarterly performance reviews, annual strategic evaluations)
• Use quantitative and qualitative inputs (e.g., SLA compliance, on-time completion, quality, safety incidents, first-time fix rate, responsiveness, cost performance, customer satisfaction) to generate composite performance scores
• Categorize suppliers by performance (e.g., Green/Yellow/Red or Tier 1/2/3) and apply risk-based governance, escalation and corrective action plans for low performers
• Integrate vendor scoring into contract lifecycle decisions (e.g., renewals, scope changes, incentive/penalty application, sourcing recommendations)
• Lead supplier development activities (e.g., remediation plans, targeted coaching, joint Kaizen events, and where appropriate, replacement and re-procurement)
• Maintain an auditable record of performance evaluations, scorecards, corrective actions, and outcomes for compliance and executive reporting
• Manage the Small Works Program (e.g., intake, prioritize, scope, schedule, procure and deliver minor/simple projects across NW sites, ensuring on-time, on-budget execution)
• Supervise and develop a regional team of project coordinators and contract management analysts; set KPIs and conduct performance reviews
• Establish and monitor performance metrics (e.g., SLA compliance, on-time project delivery, first-time fix rate for vendor work) and drive data-informed improvements
• Manage regional budgets for managed services and simple work (e.g., forecasting, cost control, and identification of cost-savings and consolidation opportunities)
• Coordinate closely with site leadership, operations, EHS, procurement and engineering to align scope, approvals, and safe execution of work
• Champion safety, regulatory and quality standards for all contracted work and simple projects; lead incident investigations and corrective actions when required
• Maintain and improve standard processes, templates and governance for simple work intake, permitting (if applicable), procurement and closeout
• Provide regular reporting and executive-level updates on vendor performance, project status, budget, risk and major issues; include supplier performance trends, risk heat maps, corrective action status and supplier development outcomes
• Support emergency response and after-hours vendor coordination as needed for critical facility incidents

Benefits

• health insurance
• flexible spending accounts
• health savings accounts
• retirement savings plans
• life and disability insurance programs
• paid and unpaid time away from work

What This Job Offers

• Job Type: Full-time
• Career Level: Manager