SE-Senior Manager

Apple

1d•Onsite

About The Position

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Senior Manager, you’re responsible for creating a positive environment of customer interactions that effectively drive achievement of performance goals and business priorities. You help drive your store’s vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision making. While a Senior Manager leads specific parts of the experience, you also help identify, analyze, and solve complex problems in partnership with Store Leader. Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals. Assist with recruiting, training, developing, and retaining a diverse, high-performing team. Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered. Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate. Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store. Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information. Perform other tasks as needed. Contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. Take action to create a safe, respectful, and inclusive environment for all team members.

Requirements

Ha möjlighet att jobba utifrån ett schema som utgår från verksamhetens behov, vilket kan innebära kvällar, helger och allmänna helgdagar, samt tillförlitligt jobba enligt schemat som läggs i linje med lokal lagstiftning och med eventuella godkända anpassningar.
Ha mycket goda kunskaper i engelska och det lokala språket i både tal och skrift.
Ha tre års erfarenhet av att leda andra inom detaljhandel, försäljning eller relaterade områden.

Nice To Haves

Ständigt överträffar målsättningar och fortsätter att jobba mot målen, trots hinder och motgångar.
Fullföljer dina åtaganden och etablerar metoder som uppmuntrar andra att göra detsamma.
Skapar förtroende hos teamet och uppvisar en hög nivå av integritet.
Fattar snabba beslut genom att ställa frågor och använda analyser, erfarenhet och omdöme.
Kommunicerar utmärkt och anpassar ditt sätt att kommunicera beroende på vem du talar med.
Utvecklar andra genom mentorskap, coachning och konstruktiv feedback.
Bistår och vägleder andra genom att utmana och griper in vid svåra samtal samtidigt som du behåller lugnet i en hektisk butiksmiljö i ständig förändring.
Hanterar arbetet genom effektiv organisation, planering och prioritering.

Responsibilities

Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store.
Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
Contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.
Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
Take action to create a safe, respectful, and inclusive environment for all team members.