Senior Manager, Workplace Planning & Advice
About The Position
The Senior Manager, Workplace Planning & Advice leads a team of foundational Workplace Planning Consultants who provide entry-level advice, education, and transactional support to plan participants. The role is responsible for creating a smooth onboarding experience, accelerating consultants’ progression to proficiency, and ensuring consistent advice quality. The manager fosters a learning environment while supporting individual growth, customer satisfaction, and achievement of foundational performance metrics. The position supervises fiduciary advice and account-opening activities and ensures participant interactions meet regulatory and quality requirements. It partners with training, workforce management, and segment leaders on hiring, schedules, and content updates, while identifying escalation trends and supporting continuous improvement. The position operates in a professional office environment.
Requirements
- Bachelor’s degree or equivalent experience.
- FINRA Series 7, 24, and 66 required; Series 9/10 is an acceptable substitute for Series 24. Series 63/65 is permissible.
- FINRA fingerprinting required.
- At least 3 years of financial services or Workplace Planning & Advice experience.
- Familiarity with qualified plan types, IRAs, advice delivery, and service center operations.
- Passion for development and coaching.
- Skill in managing new-hire progression and feedback loops.
- Commitment to service and advice quality.
- Comfort supervising multiple priorities and timelines.
- Ability to navigate change and drive continuous process improvement.
- Applicants must be authorized to work for any employer in the U.S.; visa sponsorship, including CPT/OPT, is not available.
Nice To Haves
- 1–2 years of leadership or coaching experience preferred.
Responsibilities
- Lead a team of Consultants delivering education and point-in-time fiduciary advice to plan participants.
- Own onboarding, development, and performance plans that accelerate speed to proficiency and progression into Senior Consultant roles.
- Coach team members on the Empower advice model, Best Interest Profile (BIP), referral processes, and core product guidance.
- Supervise participant interactions to ensure compliant, accurate, and effective advice delivery.
- Monitor and manage performance metrics, including quality scores, service standards, call volume, and referral activity.
- Act as supervisory principal for fiduciary advice and account-opening activities in compliance with regulatory requirements.
- Partner with EPW Training, Workforce Management, and Segment leaders to align hiring, schedules, and content updates.
- Identify trends in escalations, address root causes, and foster a culture of continuous improvement.
- Conduct one-on-one meetings, call reviews, performance appraisals, and developmental feedback conversations.
- Champion culture, diversity, recognition, and career mobility within the team.
Benefits
- Medical, dental, vision, and life insurance.
- 401(k) plan with company matching contributions up to 6%, financial advisory services, potential company discretionary contribution, and a broad investment lineup.
- Tuition reimbursement up to $5,250 per year.
- Generous paid time off upon hire, including a paid time off program, ten paid company holidays, and three floating holidays each calendar year.
- 16 hours of paid volunteer time per calendar year.
- Leave programs including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA).
- Business Resource Groups that facilitate inclusion and collaboration and are open to all.
- Business-casual environment with the option to wear jeans.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
