Senior Manager, Workforce Planning Strategy & Analytics

ServiceTitan

1d•CA$138,700 - CA$208,100

About The Position

ServiceTitan is seeking a Senior Manager, Workforce Planning Strategy & Analytics to establish and lead the enterprise workforce planning discipline within People Operations. This leadership role is responsible for defining how ServiceTitan plans, forecasts, and organizes its workforce company-wide. The position is part of the People Infrastructure team, which encompasses People Technology, People Analytics, and Strategic Initiatives. The role will be a key contributor to the People Operations strategic agenda, collaborating with HR leadership, Finance, Talent, and business leaders to integrate workforce data into decisions regarding financial forecasting, headcount planning, recruitment strategy, and global strategy. The individual will own the models, frameworks, and operating rhythm to provide leadership with a clear, data-backed view of the workforce and translate this into strategic recommendations at the executive level. The ideal candidate is adept at building capacity and scenario models from scratch and can function as both a strategic advisor and a hands-on builder, comfortable creating forecasting models and presenting their implications to senior leaders.

Requirements

6+ years of experience in FP&A, business/data analytics, management consulting, or a similarly quantitative strategy role.
Advanced Excel and financial modeling skills required.
Demonstrated experience building forecasting, capacity, or scenario models from scratch, often with incomplete or messy data.
Track record of identifying and fixing broken or manual processes — building scalable, repeatable systems in their place.
Strong influencing skills: comfortable driving change and building buy-in across Finance, HR, and business leaders without formal authority over them.
Comfortable operating at both a strategic and hands-on level — able to build the model yourself and brief senior leaders on what it means.
Strong executive presence and communication skills; able to turn complex data into a clear, actionable narrative.
Ability to thrive in ambiguity in a fast-paced, high-growth environment.
Bachelor's degree in a quantitative, business, finance, or related field, or equivalent experience.

Nice To Haves

Workforce planning experience is a plus but not required.
SQL and BI tools (Tableau, Power BI, Looker) strongly preferred.

Responsibilities

Build and lead ServiceTitan's enterprise workforce planning capability, defining the long-term vision, roadmap, and operating model in partnership with FP&A, HR leadership, Talent Acquisition and business stakeholders.
Partner directly with FP&A to build demand forecasting, headcount, and scenario-planning models that connect workforce decisions to cost, capacity, and business outcomes - bringing rigor and technical structure to what has historically been a manual, spreadsheet-driven process.
Diagnose and redesign the cross-functional processes behind workforce and headcount planning, including data collection, forecasting cadence, and approval workflows, transforming ambiguous or broken processes into scalable systems.
Own and evolve the data infrastructure, tools, and reporting that power workforce planning, including building pipelines/dashboards for self-serve visibility into headcount and capacity for leadership.
Influence senior stakeholders across Finance, HR, and business teams to adopt new models, frameworks, and ways of working without relying on direct authority.
Prepare and deliver executive-ready analysis and recommendations on workforce strategy, translating complex data into a clear narrative for senior leadership.
Partner closely with Finance/FP&A on headcount governance, budget cycles, and long-term workforce cost planning.