Senior Manager, Workforce Innovation

RBC•Vancouver, BC

5d•Onsite

About The Position

The Senior Manager, Workforce Innovation is responsible for the overall strategic leadership of Workforce reporting, analytics, and insights within the Workforce Management Optimization (WMO) team. You will lead the delivery of next generation of data-driven enhancements to evolve our forecasting, capacity planning, and intraday resource allocations to ensure that PCO teams are enabled to deliver excellent support for our clients in alignment with our Client Service Commitments. You will also lead the creation and iterative improvements of strategic and tactical insights and use your strategic thinking to prepare impactful analyses across all levels, including senior executives, to steer key business decisions.

Requirements

5+ years in progressive leadership roles, ability to impact and influence partners
Post-graduate degree/experience in related field(s)
Advanced proficiency in reporting analytics (advanced Excel)
Proficiency in SQL and/or general-purpose programming languages (e.g., Python)
Strong analytical and problem-solving skills, ability to anticipate and respond to client needs
Strong multitasking skills, ability to act with speed and simplicity
Ability to inspire, motivate and coach the development of others, and role model leadership behaviours and actions

Nice To Haves

Certified Product Owner and/or related Agile leadership training
MBA or equivalent

Responsibilities

Represent WMO as a Product Owner within Agile teams consisting of key partners (e.g., Operational Data & Artificial Intelligence Squad, National Office Strategy Teams)
Collaborate with stakeholders and support teams, including but not limited to PBO and CBO SMT, Finance, and Shared Services leadership
Deliver concise and effective analysis, reports, and presentations to senior leaders
Support staffing optimization for Client teams, across multiple channels, product groups, and advisor role types
Demonstrate confident decision making and incorporate best practices to parallel teams (e.g., Regional Banking, Advice Centre)
Provide backlog prioritization, business requirements, and stakeholder support for short and long-term projects to support workforce optimization, balancing between Client Experience, Employee Experience, Operational Flexibility, and Cost Effectiveness
Be accountable for delivery of key performance and productivity analytics (forecasting, scheduling, reporting, key performance indicator analysis, etc.)
Lead or support standardized reporting, analytics, and insights, to build automated solutions that can be deployed into ‘BAU’ production
Manage relationships with key stakeholders and senior management to ensure final designs are supportive of the broader PCO “IMPACT” strategy
Develop out-of-the box solutions for forecasting and workforce management strategies, and advancing best practices within the team and across PCO
Advance Operational Effectiveness’ strategy, maximizing synergies, enabling quality working relationships with business partners and stakeholders, including leading and directing cross-functional partners in their contribution of WMO
Lead projects with large degree of uncertainty, and significant change management implications, while striking a balance between business results and the organization’s culture and values services to various lines of business
In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide