SENIOR MANAGER, VIRTUAL ADVISING

Bottom Line•National, MD

7d•$73,000 - $89,000•Remote

About The Position

Founded in 1997, Bottom Line is a nationally recognized nonprofit organization with a mission to partner with degree-aspiring students from first-generation and low-income backgrounds as they get into college, graduate, and launch meaningful careers. For nearly 30 years, Bottom Line has provided consistent, one-on-one support to help students navigate the challenges of accessing and succeeding in college. We serve students from 9th grade through career launch through our signature programming in Massachusetts, New York City, Chicago, Ohio, Detroit, and Houston and scaled supports available nationwide. Our vision is to create a far-reaching ripple effect, launched by the transformative power of a college degree and a mobilizing first career, that uplifts individuals, families, and entire communities. When you join Bottom Line, you will become a part of a team that combines passion with expertise to advance equity and opportunity for degree-aspiring students. In our dynamic, results-driven environment, your contributions will help shape brighter futures and stronger communities.

Requirements

Bachelor's degree or equivalent experience.
4 to 6 years of progressive experience in nonprofit, government, philanthropy, or technology, with at least 2 years in a product management, product owner, or business analyst capacity.
Demonstrated experience translating program or business needs into prioritized requirements, roadmaps, and configuration decisions on shared platforms (CRM, advising, communications, LMS, or comparable).
Familiarity with Agile and Scrum frameworks, sprint cycles, backlog management, and iterative release planning.
Experience configuring or supporting CRM platforms (Salesforce, NPC, or comparable), with the ability to reason about data flows, integrations, and end-user workflows.
Strong data fluency; comfort using Excel or comparable tools for cleaning, analysis, and reporting.
Strong written and verbal communication skills; able to document technical decisions clearly for non-technical audiences and to surface tradeoffs to leaders.
Excellent organization, prioritization, and follow-through; comfortable holding multiple workstreams and partner relationships at once.
Change-management orientation; able to work through evolving program requirements, platform changes, and shifting priorities.
Strong cross-functional collaborator able to partner credibly with Transformation, RAE, Training & Learning, regional Program Directors, and national leaders.
Work authorization required.
Demonstrated commitment to Bottom Line's Mission, Vision, and Core Values

Nice To Haves

Professional Scrum Product Owner (PSPO) or comparable product management certification.
Experience with student-facing or advising platforms used in scaled student support (for example, Mainstay, Element451, Canvas LMS).
Familiarity with AI agents, chatbots, or behavioral-science/ nudge research applied to youth audiences.
Familiarity with Lean Startup principles such as MVP and validated learning.
Experience supporting research, evaluation, or RCT-readiness contexts.
Lived experience or deep professional relationships in first-generation college going and low-income communities.

Responsibilities

Manage a team of Virtual Advisors, who are responsible for advising students via the Bluprint and Get Schooled platforms
Manage the team of reviewers and contractor advisors that power Get Schooled scaled services (essay, scholarship, and resume reviews) during peak seasons.
Work with Program Operations, Program Strategy, and Fidelity to ensure program delivery is aligned with The Bottom Line Way and represents the latest in program evolution.
Meet regularly with team members one-on-one to assess progress toward individual performance goals and team Key Performance Indicators.
Maintain a supportive, inclusive, positive work environment within the team, including but not limited to leading weekly team meetings and building a strong team dynamic in a virtual work environment.
Hire, onboard, and train team members as needed.
Observe and coach staff interacting with students.
Provide regular, consistent, candid feedback that gives staff an understanding of their performance and demonstration of behavioral competencies at present and where/how they can grow.
Manage program resources to ensure that advisors have the necessary resources to do their job (materials, training, technology, supplies, appropriate time, coaching, etc.).
Pull and analyze data that reflects team and program Key Performance Indicators.
Deliver formal annual performance reviews, as well as regular step-backs.
Uphold Organizational Policies, including management of paid time off, leaves of absence (if relevant), and time-keeping requirements.
Stay connected to the experience of the team, maintaining steady lines of communication, and address staff concerns and questions when they do arise.
The Senior Manager advises students when escalated by advisors, generally in the case of students who require additional or more complex support.
Schedules, manages, and informs email and SMS campaigns on Mainstay and Element 451, according to the campaign calendar
Oversee the day-to-day management of the BL Communications Calendars in Asana, ensuring tasks are updated, content development stays on track, and communications are scheduled in collaboration with the Strategy & Fidelity Team
Provides front-line support for students at high risk in collaboration with scaled virtual advisors
Manages escalations to Success Coaches for students requiring in-person advocacy or higher-touch support, ensuring appropriate handoff, documentation, and follow-up
Manages the Scaled Advising student recruitment process, including collaborating and coordinating with regional leads. This process involves setting up policies, processes, and protocols for recruitment; developing collateral and materials; and even participating in recruitment sessions
Identifies initial knowledge needs of new and returning students to the Bluprint program, defines the onboarding process, develops materials to deliver onboarding and orientation sessions, and delivers onboarding to the students.
Manages the coordination of procurement and delivery of student care packages.
Manages the emergency funding review and fulfillment process for critical and/or urgent student needs.
Manage Emergency Fund process to support student persistence; manage annual budget, application review, and track spending to ensure finance and development teams have requisite information for funders
Works with external and internal partners on developing policies and protocols regarding the safety and welfare of Bluprint students, taking into consideration the social, political, and legal environments in which they are attending school.
Lead the planning and execution of virtual student events and engagement initiatives, including Recognition Night, workshops, and orientations, ensuring a high-quality student experience.
Represent the Bottom Line brand in a positive light and take actions to increase brand awareness throughout the community.
Follow trends and best practices in the field of college success and technology to support persistence efforts to inform evolving program design.