Senior Manager, Vendor Fulfillment

Asurint•Cleveland, OH

3d•Hybrid

About The Position

Asurint has redefined screening by blending advanced technology with human insights, creating a smarter, more effective way to screen. Our compliant, data-driven, tech-enabled solutions deliver faster, more reliable results to empower confident decisions. At Asurint, each member of our team plays and integral part as we work together to drive informed decisions through advanced screening solutions for fair and safe workplaces and communities. The Senior Manager, Vendor Fulfillment is responsible for leading vendor performance, execution, and issue resolution activities that directly support the accurate and timely fulfillment of background screening orders across all Asurint screening sectors. This role oversees day-to-day vendor operations, establishes clear expectations for service quality and turnaround times, monitors vendor-related order delays and escalations, and partners with internal teams to remove barriers to fulfillment. This leader also drives process improvement, quality control, reporting, and cross-functional communication to ensure vendors consistently meet operational, client, and business requirements.

Requirements

Proficiency in MS Office (Outlook, Excel, Word) or similar software is required.
High school diploma or equivalent is required.

Nice To Haves

Experience leading at the functional level is preferred.
Previous research or investigative experience is preferred.
Experience remotely operating a department and supervising employees and vendors is preferred.
Experience with the legal/court system is preferred.
Experience with background screening is preferred.
Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred.
Salesforce is preferred.
Bachelor’s degree is preferred.
If you do any work-related driving while at Asurint, a driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required.
5 to 7 years is preferred.
2 to 5 years is preferred.

Responsibilities

Serves as the vendor fulfillment SME and plays a leading role in fulfillment strategy across all verticals.
Documents fulfillment processes by vendor and jurisdiction to educate internal team and clients.
Supervises employees, provides direction, coaches, trains and develops, hires, and manages performance to organization goals and expectations.
Understands the business, financials, industry, clients, and strategy.
Manages budgets and resources effectively and efficiently; knows and understands organization’s financial position.
Manages vendors and outside service providers effectively; sets expectations and holds routine business reviews with key vendors.
Communicates with vendors to understand their processes and any delays or special circumstances.
Manages and monitors vendor KPIs and SLAs with routine communication of vendor performance to Asurint leadership.
Coordinates pricing, process, testing, and rollout of new vendor products.
Generates ad-hoc reports for Operations and Executive Management teams.
Other duties as required.