Senior Manager Vendor Experience

FirstKey Homes • Marietta, GA

4d • Hybrid

About The Position

This leadership role oversees the vendor experience across FKH’s contractor and trade vendor network and leads the Vendor Experience Specialist team. The role manages commercial relationships, account management, and systems and processes throughout the Source-to-Pay lifecycle. In partnership with Operations and Maintenance & Construction, this leader sources, onboards, and manages vendors to ensure each market has the required capacity and capabilities. The position is accountable for creating a best-in-industry experience that makes FKH a preferred customer while maintaining competitive pricing.

Requirements

• 10+ years of experience selling, contracting, or managing residential construction and maintenance trades.
• 5+ years of experience managing a distributed resource or vendor network in residential construction and maintenance.
• 7+ years of experience with procure-to-pay and vendor management platforms.
• Demonstrated experience leading direct reports and influencing stakeholders at all management levels, including groups outside the direct reporting structure.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Communication and active listening — Clearly conveys information in writing and verbally, listens to understand, and adapts messages for audiences with varying levels of technical knowledge.
• Critical thinking and decision-making — Uses sound judgment, data, and logical reasoning to evaluate options, resolve issues, and escalate when appropriate.
• Negotiation and influence — Builds consensus, reconciles differences, and gains support across internal and external stakeholder groups.
• Strategic execution — Develops practical plans, manages priorities and deadlines, and drives work through completion.
• Analytical and technical capability — Demonstrates strong data analysis skills and proficiency with Microsoft Excel, Microsoft PowerPoint, Box, and Smartsheet.
• Relationship management — Establishes trust and credibility, handles sensitive or confidential matters with diplomacy, and maintains productive internal and external partnerships.

Nice To Haves

• Knowledge of VendorCafe and Yardi ERP is a plus.

Responsibilities

• Lead, coach, and develop the Vendor Experience team, directly managing 4–8 employees.
• Establish and manage vendor qualification, sourcing, contracting, onboarding, compliance, annual review, and offboarding processes.
• Develop and distribute reporting on vendor status, capacity, compliance, and performance to appropriate internal and external stakeholders.
• Maintain vendor governance, compliance standards, policies, and procedures in partnership with Compliance; manage vendor code-of-conduct and compliance escalations.
• Partner with relationship owners and business leaders to maintain strong third-party relationships, enforce contractual and service-level commitments, and document routine contract reviews.
• Optimize the vendor network by leveraging existing relationships, researching new vendors and services, and ensuring appropriate market coverage and capability.
• Lead or support change initiatives and continuously improve the processes, tools, technology, and operating practices used to deliver vendor management services.
• Develop and present recommendations, opportunities, best practices, and key issues to support alignment and management decisions.
• Implement and manage small-business and supplier-diversity programs across FKH’s vendor network.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed