Senior Manager, Underwriting

TD Bank•Southfield, MI

1d•Onsite

About The Position

This role oversees, leads and is responsible for formulating and implementing the operational strategy for TD Auto Finance's Retail Credit Operations underwriting department. This role oversees the effectiveness of underwriting activities, manages production and quality performance monitoring and design and implementation of specialized training to support underwriting and inform management staff. This role is accountable for building a strong talent pipeline within the team and leads the Loan Underwriter Team Leads and their teams of underwriters to implement credit risk policies.

Requirements

Undergraduate Degree or equivalent experience
8+ years relevant experience
Extensive knowledge and understanding of bank operations, TD Auto Finance policies, procedures, products, services, systems and applications
Knowledge of current and emerging competitor and market trends
Advanced ability to lead, plan, implement and evaluate business results to ensure achievement of TD Auto Finance business goals
Ability to contribute to strategic direction of the Retail Credit Management function and provide advice to senior leadership
Skill in mentoring, coaching and performance management
Ability to interact with all TD Bank and TD Auto Finance customers
Ability to communicate effectively in both oral and written form
Ability to work collaboratively and build relationships across teams and functions
Ability to work in a fast-paced, dynamic environment
Detail-oriented, self-motivated and has excellent customer service skills
Proven leadership experience, organizational, analytical, and decision-making skills
Ability to pro-actively manage workflow
Ability to work successfully as a member of a team and independently
Ability to exercise sound judgement in making decisions
Ability to analyze, organize and prioritize work while meeting multiple deadlines
Skill in preparing and managing budgets, P&L, and resource allocation
Skill in using computer applications including MS Office

Nice To Haves

Ability to handle confidential information with discretion

Responsibilities

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling escalated disciplinary actions, as required
Oversees and leads a highly complex and diverse operations/underwriting function while growing talent, developing skills and capabilities to achieve career goals, support credit policy success and achieve TD Auto Finance business results
Provides vision, leadership, and strategic guidance in implementing TD Auto Finance's policies and programs including features and benefits
Develops and implements policies and procedures in such a way that it enhances the end-to-end customer experience (including orientation, training, enhancement, and irritant reduction) while achieving TDAF business objectives
Provides coaching, mentorship, and guidance to leaders within Retail Credit Operations and TD Auto Finance
Leads a group of team leaders responsible for auto underwriters, with moderate to high levels of complexity as a result of the business
Ensures efficient operational processes to best support auto customers
Manages and oversees the overall discipline and adherence to strategy for Retail Credit Operations while aligning to enterprise best practices
Serves as a strategic partner to the TD Auto Finance leadership team on the management of the auto portfolio and financials, with deep industry, external/internal, enterprise knowledge, recognizing and anticipating emerging trends
Identifies operational efficiencies and opportunities within area of expertise
Informs management of operational needs, providing both a breakdown of the issues at hand as well as recommended solutions
Focuses on longer-range planning for Retail Credit Operations, sets overall team direction, and collaborates with others to execute on goals
Serves as a point of escalation for Loan Operations
Provides exceptional customer service, congruent with WOW! philosophies to customers, vendors and other institutions
Drives profitable product growth and increased market share by operating within our risk appetite
Demonstrates sound judgment, ownership, and clarity when communicating departmental decisions, policies and procedures
Supports and represents Retail Credit Operations in various capacities as needed and required by the business
Builds and maintains effective relationships with sales distribution, key internal stakeholders, and/or external partners to ensure that customer needs are considered in strategic decisions and in the development of options, solutions and alternatives
Monitors underwriting performance against objectives, recommending enhancements to ensure a consistent customer and brand experience
Delivers financial results for the auto business via operation of all available levers: pricing, margin, volume etc., creates and delivers business cases to achieve strategic business results (acquisition, retention, customer experience, engagement, and market share)
Works closely with key business leaders to develop the business plan, ensuring the optimal use of resources and leverages TDAF’s operating model to maximize efficiency, effectiveness and scale
Executes on the annual business plan to deliver results aligned with business strategies
Refines strategies through detailed analysis of the P&L, ongoing competitive research and review of underwriting and risk management tactics
Participates and collaborates on initiatives with internal and external partners (IT, operations, legal, compliance, marketing etc.) to ensure the TD bank U.S. and TDAF objectives and standards are met
Partners with Credit Risk Management to ensure policies and processes are established to support business results and align with risk appetite
Ensures all underwriting processes are compliant and meet all regulatory requirements
Ensures employees are knowledgeable; and assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
Performs other duties as assigned
Responsible for management of the overall team providing both leadership and guidance
Sets targets and objectives for the team, and delivers results
Grows team expertise to align with business/enterprise demand and direction; Assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered
Leads a high performing team; Provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees
Leads the process of setting performance objectives for the team; Tracks, monitors, and effectively addresses and/or rewards performance in a timely manner
Manages employees in compliance with all human resources policies, procedures, and guidelines of conduct
Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
Supports an environment where team freely escalates business challenges; Facilitates change through positive reinforcement of milestones and successes
Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
Establishes and fosters a cohesive team; Promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally