Senior Manager, Transitions & Process

Dietz Property Group•Troy, MI

13h•Remote

About The Position

The Senior Manager, Transitions & Process leads the end-to-end execution of property portfolio transitions at Dietz Property Group, encompassing both new fee managed and owned properties onboarding and offboarding, while supporting internal process improvements and systems initiatives within Business Systems & Technology. This role serves as the primary lead and point of contact for all transition activities, ensuring properties are set up accurately, risks are identified and mitigated early, and stakeholders are informed at every stage of the lifecycle. When transition volume is lower, this role directs its focus toward process-oriented project work, supporting technology rollouts, system enhancements, and department initiatives that require structured planning and disciplined follow-through. This role is defined by ownership, anticipation, and initiative.

Requirements

Bachelor's degree in Business Administration, Real Estate Management, or a related field; equivalent experience considered.
Minimum of five years of experience in property management multi-site project oversight, portfolio transitions, program coordination, or related discipline.
Demonstrated experience leading or supporting both property transition onboarding and offboarding within multifamily housing.
Experience working within or alongside business systems and technology teams; familiarity with RealPage/OneSite, Entrata, and BlueMoon preferred.
Proven ability to coordinate cross-functional efforts and manage multiple stakeholders across departments.
Strong written communication skills, with the ability to produce clear documentation, status updates, and stakeholder-ready materials.
Experience developing or maintaining process documentation, transition playbooks, or project trackers.
Proficiency in Microsoft Office Suite; PMP certification or demonstrated project management experience is a plus.

Nice To Haves

Familiarity with RealPage/OneSite, Entrata, and BlueMoon preferred.
PMP certification or demonstrated project management experience is a plus.

Responsibilities

Serve as the primary lead and point of contact for all property from contract execution through go-live, anticipating needs, coordinating stakeholders, and resolving issues before they surface.
Facilitate Transition Kick Off calls for every property, proactively establishing timelines, system requirements, key deliverables, and stakeholder responsibilities from day one.
Build and manage a structured communication plan for each transition, including milestones, status cadences, and stakeholder notifications.
Coordinate system setup and configuration across property management systems, ensuring all data, lease documents, and platform configurations are accurate and completed on schedule.
Confirm property-level requirements at intake, including unit counts, lease types, and affordability or income-restriction considerations, and ensure all nuances are captured before setup begins.
Lead the formal Transition Closeout process, confirming all deliverables are complete and facilitating a clean, well-documented handoff to the receiving team.
Maintain and continuously strengthen the DPG Transitions Playbook and support checklists, incorporating lessons learned after every transition.
Oversee the full property offboarding process when an asset is sold or removed from the portfolio, coordinating with ownership, internal departments, and buyers to ensure a structured, compliant, and timely handoff.
Manage the transfer of all essential documentation, including leases, service contracts, compliance records, and coordinate utility and vendor terminations in line with closing timelines.
Facilitate due diligence activities for buyers, including documentation requests and property information packages, while ensuring resident notifications meet all legal and contractual requirements.
Partner with Accounting to support final financial reconciliation and ensure all internal systems are properly updated or deactivated upon exit.
Support the planning and execution of department-wide systems rollouts and cross-functional initiatives, including communication, stakeholder coordination, and deliverable tracking from kickoff through adoption.
Proactively develop and maintain SOPs, process documentation, and rollout guides that close gaps before they become problems.
Surface recurring inefficiencies within transition workflows and bring forward structured, well-reasoned recommendations for improvement.
Maintain visible project tracking and proactively escalate risks with proposed mitigation strategies, keeping leadership informed without being prompted.