Senior Manager, Transformation Impact Assurance

Scotiabank • Toronto, ON

6d • Onsite

About The Position

Supports frontline teams in adopting and stabilizing newly designed or re-engineered end-to-end processes and technology implementations across Retail Banking, Commercial & Business Banking, and Enablement functions. Establishes and executes an impact assurance approach that monitors adoption and performance, identifies operational risks, gaps, and resistance, and escalates insights to key stakeholders—acting as an early warning system to help ensure sustainable process execution. Continuously improves the impact assurance approach by capturing and integrating lessons learned to strengthen future rollouts, sustainment, and ongoing process performance.

Requirements

• Post-secondary education or a minimum of 5 years of relevant experience in Financial Services or a related industry.
• General knowledge of financial products and services.
• Demonstrated ability to champion change and influence outcomes without direct authority.
• Strong communication (written and verbal) and organizational skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• High degree of discretion and judgment in establishing priorities and interpreting data and instructions.

Responsibilities

• Oversee a broad, complex portfolio of cross-functional transformation initiatives across Retail Banking, Commercial & Business Banking, Operations & Auto Finance, and enterprise-wide Canadian Banking priorities.
• Partner with business and initiative teams to execute an end-to-end impact assurance framework from early concept and business case through rollout and sustainment, ensuring a seamless transition from design to deployment to steady-state operations.
• Define and track key adoption and performance indicators (including baseline measures, data sources, and reporting cadence).
• Monitor readiness and stabilization during implementation and post-implementation, including completing targeted deep-dive assessments where required.
• Identify and surface operational risks, control gaps, or resistance trends; recommend mitigations; and escalate issues to appropriate stakeholders to enable timely course-correction.
• Challenge and validate business-case impact assumptions by assessing measurement approach, adoption risks, and sustainment plans.
• Capture and integrate lessons learned to strengthen playbooks, tools, and methods and drive continuous improvement across business lines.
• Enable consistent use of transformation playbooks, tools, and methods across initiatives and business partners.
• Operate with autonomy and sound judgment, driving outcomes that may span multiple functions and/or geographies, and balancing multiple priorities while maintaining a high standard of work.
• Model and promote the Bank’s risk culture and risk appetite in day-to-day activities, ensuring proactive risk management and escalation.
• Ensure operational effectiveness by supporting robust business controls aligned to obligations related to operational risk, regulatory compliance, AML/ATF, and conduct risk, consistent with applicable frameworks and guidelines.
• Undertake additional leadership responsibilities and related duties as required.

Benefits

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed