Senior Manager, Transformation Deployment – Ford Customer Service Division (FCSD)
About The Position
The Transformation Deployment Team is embedded within business units/functions/processes, focusing solely on the transformation deployment and execution of transformation initiatives of that particular area. This structure enables deep domain expertise and rapid, tailored implementation. The Senior Manager, Transformation Deployment – FCSD is a hands-on technical leader with operational experience responsible for driving, executing, and sustaining end-to-end transformation efforts across all Ford Customer Service Division (FCSD) process areas (including parts logistics, warehousing, distribution networks, dealer service support, and customer service operations). In this role, you will bridge the gap between central transformation standards and localized physical execution. Reporting to the Chief Process Engineer (LL4), you will develop and implement process engineering solutions that drive significant and measurable improvement. You will collaborate closely with FCSD operations leaders and cross-functional teams to transform process and information flows, eliminate operational waste, and deliver measurable, long-term value to Ford’s aftermarket and customer service systems.
Requirements
- Hands-on technical leader with operational experience
- Experience in driving, executing, and sustaining end-to-end transformation efforts
- Experience across process areas such as parts logistics, warehousing, distribution networks, dealer service support, and customer service operations
- Ability to bridge the gap between central transformation standards and localized physical execution
- Ability to develop and implement process engineering solutions
- Ability to collaborate closely with operations leaders and cross-functional teams
- Experience in transforming process and information flows
- Experience in eliminating operational waste
Responsibilities
- Driving, executing, and sustaining end-to-end transformation efforts across all Ford Customer Service Division (FCSD) process areas (including parts logistics, warehousing, distribution networks, dealer service support, and customer service operations).
- Bridging the gap between central transformation standards and localized physical execution.
- Developing and implementing process engineering solutions that drive significant and measurable improvement.
- Collaborating closely with FCSD operations leaders and cross-functional teams to transform process and information flows, eliminate operational waste, and deliver measurable, long-term value to Ford’s aftermarket and customer service systems.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
