Senior Manager, Ticketing | Full-Time | Acrisure Arena

Oak View Group•Palm Desert, CA

2d•Onsite

About The Position

Acrisure Arena is seeking a detail-oriented and customer-focused Senior Manager, Ticketing to support day-to-day ticketing operations and box office functions for the Coachella Valley Lakers, the NBA G League. This role will assist in managing ticket sales, event builds, financial reporting, and customer service operations to ensure a seamless experience for fans and clients. The Box Office Coordinator will work closely with ticketing, sales, and finance teams to support all ticketed events and contribute to the overall success of game days and arena operations.

Requirements

Bachelor’s degree or equivalent experience preferred.
4-6+ years of increasingly responsible box office/ticketing experience, preferably with a sports/entertainment facility.
Direct experience with the Ticketmaster suite of products, including Archtics (super-user preferred), Host, TM1, Janam scanners, Mobile Technology or other similar systems
Strong customer service and problem-solving skills.
Highly organized with strong attention to detail.
Ability to handle sensitive information and maintain confidentiality.
Team player with a positive attitude, professionalism, integrity, and a strong work ethic.
Must be able to work with the public and possess excellent conflict resolution skills.
Ability to work in a fast-paced, team-oriented environment.
Work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) workdays, and/or an extended number of days consecutively as needed for all home games and team events.

Nice To Haves

Super-user experience with Ticketmaster Archtics.

Responsibilities

Act as the primary ticketing contact on all Coachella Valley Lakers-related items, including manifest maintenance, pricing, renewals, and order processing.
Collaborate with sales and service teams to support ticketing initiatives, promotions, and NBA G League event operations.
Support daily box office operations, including ticket sales, will call, and customer service for all Coachella Valley Lakers games and events.
Ensuring all ticket orders are processed daily, ranging from ticket plans, groups and individual games for all internal departments, clients, season ticket members, and fans.
Responsible for box office support for all games and team-related events.
Develop and maintain excellent client relationships while meeting and exceeding client service level agreements.
Work with the NBA on all ticket reporting needs for the team.
Submit events to Ticketmaster for programming as needed; manage all inventory requirements, special offers, and programs on behalf of the team.
Use troubleshooting techniques and tools to identify the root cause of issues, including the research of client/customer complaints about service levels.
Maintain accurate records and reporting related to ticket sales and box office activity.
Provide exceptional customer service by resolving ticketing issues in a timely and professional manner.
Support game day and event operations, including box office windows and VIP entrances, as needed.
Troubleshoot ticketing system issues and assist with system testing, upgrades, and maintenance.
Ensure adherence to all ticketing policies, procedures, and best practices.
Participate in team meetings, training sessions, and operational budgets.
Represent the Coachella Valley Lakers and Acrisure Arena in a professional manner at all times.
Perform other duties as assigned.