Senior Manager, Third Party Risk Portfolio & Operational Excellence

RBC•Toronto, ON

2d•Onsite

About The Position

We are seeking an experienced Technology Supplier Manager and Third-Party Risk professional to join the Technology & Operations Supplier Management Office (T&O SMO) team. The successful candidate will supervise Technology & Operations (1st Line of Defense) adherence to the Enterprise Third Party Risk Management Policy and Standards, lead the implementation of third-party risk management programs, and provide expertise in supplier risk management.

Requirements

5+ years of experience in technology risk and governance practices
5+ years of experience in the financial services or other regulated industries
5+ years of proven Supplier Management experience
Strong business, technology, and financial acumen, plus a mindset for continuous improvement
Build and maintain transparent, sustainable partnerships with key stakeholders
Think strategically and lead teams effectively with strong interpersonal skills
Develop and execute supplier risk management strategies with measurable impact
Navigate ambiguity with flexibility and a collaborative, cross-functional approach
Take initiative and work independently with minimal supervision
Demonstrate client-centric thinking with a commitment to continuous improvement
Hold a university degree or equivalent experience in supplier management, risk management, or regulatory compliance

Nice To Haves

Risk assessment and quantification methodologies, conflict and issue resolution, and escalation experience
Experience with process mapping and analysis techniques, such as swimlane diagrams or value stream mapping
Knowledge of change management principles and strategies
Formal supplier management certifications or designations
Knowledge of technology (software, SaaS, networks, cybersecurity, etc.)
Familiarity with cloud-based platforms and tools

Responsibilities

Lead the T&O exit strategy center of excellence, establishing best practices and frameworks to enable safe and efficient supplier transitions and offboarding
Operationalize issues management and operational excellence practices within T&O to proactively identify, escalate, and resolve supplier-related risks and performance gaps
Conduct regular T&O portfolio assessments, establish health metrics and dashboards, and provide executive reporting on supplier performance, risk exposure, and strategic opportunities
Facilitate cross-functional alignment and coordinate actions across Procurement, Third Party Risk, IT Risk, Architecture, BCM/DR, and T&O business units to ensure holistic supplier management
Establish and maintain T&O SRMA Risk Register, implement a structured escalation process, and drive timely resolution of supplier-related risks and performance issues
Lead the monitoring and adherence to third-party risk policy and standards requirements within the 1st Line of Defense, identifying gaps and opportunities for improvement
Lead communication and training initiatives on supplier management programs and policies across T&O
Identify process improvements, implement efficiency measures, and establish KPIs to enhance T&O supplier management effectiveness
Participate in the implementation of Third-Party Risk programs, initiatives, and escalations in support of T&O objectives
Support regulatory filings and responses in partnership with 2nd Line of Defense, where appropriate
Lead/participate in inquiries and provide artifacts for internal and external audits as requested
Maintain awareness of outsourcing regulatory requirements and T&O supplier inventory

Benefits

bonuses
flexible benefits
competitive compensation
commissions
stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Opportunities to do challenging work