Senior Manager, Technology Product Management

JLL•Atlanta, GA

3d•$200,000 - $250,000•Remote

About The Position

This leading global role within JLL’s Corporate Finance Technology team owns product management for the Order to Cash (O2C) processes, covering Contracts, Projects, Billing, Accounts Receivable, and third-party application integrations. The role manages these functions in JLL’s single instance of PeopleSoft 9.2, which supports core finance operations across more than 42 countries. It leads Product Specialists and Production Support staff and reports to the Executive Technology Product Manager, with significant exposure to senior finance and technology management. The position aims to ensure operational efficiency, accurate financial transactions, and a seamless customer experience. The Senior Manager directs product strategy and delivery across the product lifecycle, helps deliver the approved three-year ERP strategy and roadmap, and works with global and regional finance partners to implement technical solutions. The role also leads business analysis and system enhancement, technical oversight, quality assurance, operational issue management, and ongoing improvement of ERP capabilities. The position is remote, with listed locations of Atlanta, Chicago, and San Francisco.

Requirements

10+ years of experience supporting PeopleSoft Financial Management 9.2, ideally in real estate or a similar service industry.
Bachelor’s degree in Information Systems, Computer Science, Business Administration, Finance, or a related field.
Deep functional knowledge of PeopleSoft FSCM 9.2 modules, with expertise in the Order to Cash process.
Experience supporting at least one global ERP rollout.
Candidates must be authorized to work in the United States without visa sponsorship.

Nice To Haves

PeopleSoft certifications in Financial Management.
Oracle accreditations.
Experience with process automation tools and emerging technologies such as GenAI applications.
Strong understanding of financial close processes and month-end support requirements.
Proven ability to work under pressure, manage complex projects, and deliver results.

Responsibilities

Direct comprehensive product strategy from conception and definition through end of life, ensuring requirements are delivered effectively and on time.
Guide product design, modification, and evaluation, providing insights and direction toward solutions with clearly defined benefits.
Manage Product Managers and Production Support staff, balancing support for current operations with strategic requirements and initiatives.
Deliver the approved three-year ERP strategy and roadmap in collaboration with global and regional finance partners.
Provide product expertise and build strong working relationships with finance and business partners.
Maintain the robustness of ERP O2C and ensure timely resolution of priority issues.
Establish a performance management framework that provides actionable insights into process efficiency, issue resolution, and business value.
Promote adoption of new technologies and industry-leading practices, including JLL’s “Accelerate 2030” priorities of “Unlock Platform Excellence” and “Outpace through data and AI.”
Identify industry trends and support adoption of best-in-class practices and technical solutions.
Address Sarbanes-Oxley compliance and audit requirements for billing and revenue workflows.
Establish recognition as a strategic technology leader within JLL’s senior leadership community and drive future ERP strategy and delivery.
Partner with finance teams to gather business needs and translate them into detailed functional specifications for system enhancements.
Perform gap analysis of current system capabilities and identify solutions through configuration, customization, or new functionality.
Analyze the technical and business impact of proposed changes to ensure compatibility with existing systems and workflows.
Support rollout of new modules and features across business units and geographic regions.
Create and maintain functional specifications, system documentation, and process guides.
Identify opportunities to streamline processes through system configuration and automation.
Manage operational issues, including reporting, timely resolution, and ongoing mitigation strategies.
Ensure deliverables are completed on schedule and with minimal errors after deployment.
Coordinate technical activities and support with Oracle and third-party vendors.
Oversee the product development lifecycle from requirements gathering through launch and iteration.
Select, develop, and evaluate personnel to support efficient operation of the function.