Senior Manager, Technology Operations-TMS Transportation

Walmart•Bentonville, AR

8d•Onsite

About The Position

We are seeking a Senior Manager, Tech Enablement & Tech Operations to serve as the strategic and operational bridge between business teams and technology delivery for our transportation management and AI-enabled capabilities. This role will lead enablement and operational support for STRIDE TMS development and AI development initiatives, ensuring solutions are scalable, integrated, and aligned with business outcomes. The ideal candidate brings a strong blend of technical fluency, system integration experience, and business partnership leadership, enabling fast, reliable execution across a complex ecosystem of internal systems, vendors, and engineering teams. Are you ready to use your innovative mindset to help create a world class experience for customers for the World’s Largest Retailer? Our Transportation Service Shop provides critical support to our Best In Class Supply Chain that delivers freight to our more than 5,000 Walmart Stores.

Requirements

8+ years of experience in technology enablement, tech operations, product operations, or systems integration roles.
Strong experience supporting enterprise platforms, preferably Transportation Management Systems (TMS) or large-scale supply chain systems.
Proven ability to function as a business-to-technology translator, connecting operational needs with technical execution.
Experience working closely with engineering, product, and data/AI teams in an agile or hybrid development environment.
Solid understanding of system integrations, APIs, data flows, and dependencies across complex tech stacks.
Demonstrated success leading cross-functional initiatives in ambiguous, fast-moving environments.
Direct experience with TMS platforms (custom or commercial) and transportation or logistics operations.
Exposure to AI / ML development lifecycles, including use case framing, data readiness, and model operationalization.
Experience enabling or supporting AI-powered decision support or optimization tools within enterprise environments.
Prior people management or strong matrix leadership experience.
Bachelor’s degree in Information Systems, Computer Science, Engineering, Operations, or a related field; MBA or advanced degree a plus.
Strategic systems thinking
Business partnership & influence
Technical fluency (without needing to code)
Operational rigor and process design
Clear communication with technical and non-technical audiences
Bias for action and continuous improvement
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
Option 2: 7 years’ experience in project management, program management, program operations, or related area.
2 years’ supervisory experience.

Nice To Haves

MBA or advanced degree
Knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Knowledge of accessibility best practices and joining us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.

Responsibilities

Act as the primary business-facing technology partner for STRIDE TMS, translating operational needs into clear technical priorities and execution plans.
Support ongoing development, enhancement, and stabilization of STRIDE TMS, including feature design intake, backlog shaping, release readiness, and post-release adoption.
Coordinate across product, engineering, vendors, and operations to ensure on-time delivery, system reliability, and continuous improvement.
Establish governance, documentation, and operational processes to support long-term maintainability and scalability of the TMS platform.
Enable AI development initiatives by connecting business use cases (forecasting, optimization, automation, decision support, etc.) to engineering and data teams.
Partner with AI and data engineering teams to define requirements, data dependencies, integration points, and success metrics.
Support responsible AI development by helping operationalize model lifecycle management, monitoring, validation, and adoption across business workflows.
Drive alignment between AI solutions and existing enterprise systems to ensure seamless end-to-end process integration.
Serve as a cross-system integrator, connecting STRIDE TMS, AI platforms, ERP, planning systems, data platforms, and downstream operational tools.
Ensure business processes are designed holistically across systems, avoiding fragmentation and rework.
Lead cross-functional forums to align stakeholders on roadmap priorities, dependencies, trade-offs, and execution plans.
Translate complex technical concepts into clear, business-relevant narratives for senior leaders and operational teams.
Build and own operational rhythms for tech enablement, including intake, prioritization, dependency management, risk escalation, and metrics tracking.
Define and track KPIs related to system performance, delivery velocity, adoption, and business impact.
Support change management, training, and readiness activities to ensure smooth rollout of new capabilities.
Identify operational gaps and proactively recommend process, tooling, or architectural improvements.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.