Senior Manager, Technology Operations - Seller Performance Enablement

Walmart•Bentonville, AR

2d•$90,000 - $234,000

About The Position

Position Summary... The Senior Manager, Seller Performance Enablement will define and execute the strategy that helps Marketplace sellers understand, engage with, and improve their performance on Walmart Marketplace. This leader will develop and lead initiatives that increase seller awareness of performance metrics, reduce defects per order, and accelerate high-quality seller growth. You will bring strategic and analytical clarity, operational excellence, and cross-functional leadership to one of the most critical parts of the Marketplace ecosystem. The ideal candidate understands marketplace dynamics, excels in ambiguous and fast-moving environments, and knows how to turn strategy into scalable solutions that improve business outcomes. Your work will directly improve seller performance, elevate customer trust, reduce defects per order, and strengthen the overall health and competitiveness of Walmart Marketplace. You will help sellers understand what great performance looks like and empower them to achieve it! What you'll do... Key Responsibilities: Strategy and vision Define and lead the end-to-end Seller Performance Enablement strategy, including vision, roadmap, and KPIs to improve seller outcomes and clearly communicate performance requirements and actions for improvement. Use a holistic, data-driven understanding of seller behavior and performance trends to identify opportunities, and build strategies that balance seller experience with operational excellence and customer trust. Program and Initiative leadership Lead the design and launch of new initiatives, communications, and resources that increase seller engagement with performance metrics (e.g., defect rate awareness, policy adherence, fulfillment quality). Test new approaches through pilots, iterate rapidly, measure impact, and scale successful initiatives across the Marketplace. Cross-functional leadership Partner closely with Product, Business Operations, Analytics, and Marketing to ensure alignment on business needs and together drive the enablement strategy. Serve as a trusted advisor to internal partners on seller behavior trends, performance risks, and strategic opportunities for improvement. Team Leadership Build and lead a high-performing team focused on seller enablement and performance improvement. Provide direction, coaching, and development opportunities that empower associates to bring their best selves to work while fostering a culture of curiosity, accountability, and continuous improvement. Who You Are: A strong communicator who leads through influence and builds trust. An experienced people-manager who develops talent and builds a culture of excellence. A strategic thinker with the ability to simplify complexity and create actionable plans. A data-driven leader who applies analytical rigor to decision-making. A hands-on operator with a bias for action and continuous learning.

Requirements

10+ years of experience in marketplace enablement, seller activation, merchant growth, partner operations, strategy consulting, product management, advanced analytics or related fields.
5+ years people leadership experience, including coaching, mentoring, and developing teams.
Proven experience driving seller/customer/partner engagement, with strong strategic execution and analytical problem-solving skills that turn insights into high-quality, actionable business decisions.
Experience influencing and collaborating across large, matrixed, and rapidly growing organizations.
Excellent communication and interpersonal skills, with the ability to effectively manage stakeholder relationships at all levels.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.
Option 2: 7 years’ experience in project management, program management, program operations, or related area.
2 years’ supervisory experience.

Nice To Haves

Bachelor's degree in Business/Economics, STEM or related technical or quantitative fields.
Master’s degree or MBA preferred.
Marketplace seller growth, performance, risk or trust domain expertise.
Background in product management or product-adjacent experience, strategy or management consulting or other related analytical discipline
Experience launching new initiatives and scaling them across a large organization.
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Define and lead the end-to-end Seller Performance Enablement strategy, including vision, roadmap, and KPIs to improve seller outcomes and clearly communicate performance requirements and actions for improvement.
Use a holistic, data-driven understanding of seller behavior and performance trends to identify opportunities, and build strategies that balance seller experience with operational excellence and customer trust.
Lead the design and launch of new initiatives, communications, and resources that increase seller engagement with performance metrics (e.g., defect rate awareness, policy adherence, fulfillment quality).
Test new approaches through pilots, iterate rapidly, measure impact, and scale successful initiatives across the Marketplace.
Partner closely with Product, Business Operations, Analytics, and Marketing to ensure alignment on business needs and together drive the enablement strategy.
Serve as a trusted advisor to internal partners on seller behavior trends, performance risks, and strategic opportunities for improvement.
Build and lead a high-performing team focused on seller enablement and performance improvement.
Provide direction, coaching, and development opportunities that empower associates to bring their best selves to work while fostering a culture of curiosity, accountability, and continuous improvement.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Bentonville, Arkansas US-30008: The annual salary range for this position is $90,000.00 - $180,000.00
Bellevue, Washington US-11663: The annual salary range for this position is $108,000.00 - $216,000.00
Sunnyvale, California US-11789: The annual salary range for this position is $117,000.00 - $234,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include : - Stock