Senior Manager, Technology Operations- Ecosystem Health & Tech Governance – Platform Stability (Last Mile Delivery)

Walmart•Bentonville, AR

1d•Onsite

About The Position

The Platform Stability organization protects the integrity of Walmart’s first true ecosystem platform, Spark Driver—where customers, Walmart associates, and gig-drivers interact across interconnected systems, workflows, and data layers. This ecosystem is powerful—but vulnerable. Multiple engineering teams ship changes daily across dozens of microservices. When even one team makes a change without understanding downstream impacts, the results are immediate: Our ecosystem has recurring stability issues caused by backend and cross-system changes that were not fully understood before release. These uncoordinated updates can lead to unexpectant platform behavior and possible interruptions to core driver workflow. Many defects later discovered in production stemmed from these gaps in governance. The Platform Stability team exists to prevent this. We co-create governance, guardrails, early-warning systems, and cross-system accountability with our engineering and product partners that keep the platform healthy for all user groups. This new role—the Sr. Manager of Tech Governance & Platform Change Management—is a foundational hire to mature our approach to ecosystem risk, cross-system coordination, and engineering partnership.

Requirements

7–10+ years in technical program management, release/change management, or platform operations in complex environments.
Experience with backend/API/service-layer changes and DevOps/CI-CD workflows.
Strong leadership, communication, and cross-team collaboration skills.
Deep knowledge of change management, risk modeling, DORA metrics, and API governance.
Ability to translate technical risks into business impact and brief executive leaders.
Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
7 years’ experience in project management, program management, program operations, or related area.
2 years’ supervisory experience.

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Build and lead a cross-system tech governance framework for backend, API, and infrastructure changes, focusing on risk management and engineering trust.
Implement early-warning systems for hidden changes and strengthen automated alerts for potential issues.
Support backend simplification, API consolidation, and risk reduction initiatives.
Ensure release readiness with clear runbooks, impact mapping, and monitoring plans; align with release and UAT teams.
Drive shared stability KPIs, transparent reporting, and governance rituals that accelerate engineering velocity.
Promote platform stability thinking and educate teams on risk, dependency management, and defect prevention.

Benefits

Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.