Senior Manager, Tech And Info Systems

American Academy of Neurology•Minneapolis, MN

10d•Hybrid

About The Position

The Senior Manager, Technology and Information Systems designs and delivers enterprise technology solutions that enable organizational success. This role oversees a broad technology portfolio, including hybrid infrastructure, enterprise networking, collaboration platforms, cybersecurity operations, and end-user support services, ensuring systems are secure, reliable, and aligned with business objectives. As a technology leader, this position provides oversight of server, storage, network, wireless, audio/video collaboration, helpdesk, and security operations while serving as the escalation point for complex technical challenges and high-profile meetings and events. Partnering closely with Technology leadership, the Senior Manager drives innovation, operational excellence, and resilient technology architecture to support a dynamic, meeting-intensive hybrid organization.

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field
Minimum 5 years of progressive responsibility in medium to large IS departments
Minimum of 3 years of supervisory experience
Experience supporting hybrid infrastructure environments.
Hands‑on familiarity with Microsoft 365, Windows Server, and Active Directory and cloud platforms.
Experience operating enterprise networking and security platforms, including firewalls, VPNs, switching, and wireless.
Demonstrated ability to uphold the AAN’s values
Demonstrated ability to supervise a team in a fast-paced environment and nurture individual career development and growth
Excellent verbal and written communication skills
Ability to handle multiple projects simultaneously
Strong organization skills and attention to detail
Strong analytical and problem-solving skills
Ability to handle confidential information

Nice To Haves

ITIL, Azure, Cisco, or security related certifications is preferred
Experience with VMware or Nutanix HCI platforms is preferred
Experience with CrowdStrike endpoint security or equivalent is preferred
Experience with Cisco email security and Meraki wireless platforms is preferred
Experience supporting Zoom meetings and webinars in meeting‑intensive environments is preferred
Relevant education and/or experience exceeding the required qualifications may be substituted on a year-for-year basis.

Responsibilities

Designs and delivers enterprise technology solutions.
Oversees a broad technology portfolio, including hybrid infrastructure, enterprise networking, collaboration platforms, cybersecurity operations, and end-user support services.
Ensures systems are secure, reliable, and aligned with business objectives.
Provides oversight of server, storage, network, wireless, audio/video collaboration, helpdesk, and security operations.
Serves as the escalation point for complex technical challenges and high-profile meetings and events.
Drives innovation, operational excellence, and resilient technology architecture.

Benefits

Flexible work arrangements
Generous PTO & holidays
Comprehensive wellness programs
Paid parental, family, and bereavement leave
Competitive salary & incentive program
10.5% 401(k) contribution & financial planning resources
Paid life, and both long- and short-term disability insurance
Tuition reimbursement
Professional development opportunities
Diversity, Equity, and Inclusion training programs
Monetary years of service recognition awards
Employee awards & peer recognition to celebrate excellence
Team-building events & company celebrations to foster connections
Diversity, Equity & Inclusion initiatives to create a culture where everyone belongs
Volunteer days & charitable giving programs to make an impact beyond the workplace
Comprehensive health coverage with medical, dental, and vision plans
Telemedicine & mental health resources for accessible care
Onsite workout facility, gender-neutral restroom, wellness and lactation rooms
Transportation subsidy
Flavored waters & on-site fitness