Senior Manager, Technical Management
About The Position
Reporting to the VP, Technology Services the Senior Manager, Technical Management is a leader responsible for shaping and executing the enterprise-wide Infrastructure strategy. This role leads high-performance teams in building scalable, secure, and automated systems that support the company’s initiatives. The Senior Technical Manager bridges the gap between development, operations, architecture, InfoSec, and business stakeholders, providing both technical depth and leadership. This position combines hands-on engineering with stakeholder engagement, strategic planning, team development, and the continuous evolution of technology practices across the enterprise.
Requirements
- 7-10 years total experience in infrastructure and operations space
- Bachelor’s in computer science, technical diploma or equivalent
- Expert knowledge of cloud ecosystems (AWS, Azure, GCP) and managing cloud-native application stacks
- Advanced expertise in containerization (Kubernetes, Docker), configuration management (Terraform, Ansible), and monitoring (Prometheus, Grafana, ELK)
- Proven experience scaling infrastructure capabilities in regulated industries (financial services)
- Experience with ITSM, incident management, compliance frameworks (SOC2, ISO, etc.)
- Management of multiple cloud platform and services
- Management of multiple applications and systems
- Collaborative configuration of networking and security properties
- Collaborative automated and manual deployment of services and applications
- Collaborative infrastructure management and system administration
- Fundamentals of virtual machines and containers
- Fundamentals of networking
- Fundamentals of cloud security
- Fundamentals of enterprise monitoring
Nice To Haves
- AWS Certified is a strong asset
Responsibilities
- Partner with Architecture and InfoSec to ensure alignment with enterprise architecture and compliance requirements
- Collaborate with other technological and business teams
- Serve as the enterprise Subject Matter Expert (SME) and thought leader on Site Reliability Engineering (SRE), and cloud-native delivery models
- Define and own the roadmap for platform engineering; champion industry best practices and continuous improvement
- Drive standardization of technology practices and toolsets across teams and business lines
- Develop KPIs to measure and communicate performance and delivery outcomes to senior leadership
- Guide complex, large-scale deployments across multi-cloud environments
- Lead design and implementation of resilient service mesh, observability platforms, and container orchestration at scale
- Maintain hands-on engagement in architecture decisions, performance optimization, and incident resolution as needed
- Evangelize security-as-code, reliability, and automation-first culture
- Build, inspire, and retain a high-performing engineering team, network, and systems teams; mentor senior engineers and promote engineering excellence
- Manage resource allocation, capacity planning, and succession planning for infrastructure teams
- Collaborate with PMO and Delivery Management teams to prioritize and deliver strategic & tactical initiatives
- Act as a senior escalation point for enterprise-critical delivery and operations issues
- Cultivate strong working relationships with business and technology executives
- Other duties as assigned
Benefits
- health insurance
- accident and life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
