Senior Manager - Technical Implementation & Value Realization

PackageX•New York City, NY

About The Position

PackageX is building the Physical Logistics Execution Platform for enterprise teams operating across manufacturing sites, distribution centers, warehouses, retail locations, and logistics-heavy environments. Our platform uses Vision AI, workflow automation, mobile execution, and integrations to help companies digitize, execute, and verify physical operations at the point of work, creating trusted evidence of what happened across their operations. Our operating model is simple: Execution. Verification. Evidence. PackageX is looking for a Senior Manager, Technical Implementation & Value Realization to lead complex enterprise customer implementations, drive adoption, capture measurable value, and help customers successfully operationalize the PackageX platform. This is a senior customer-facing role at the intersection of technical implementation, enterprise program management, customer operations, value realization, and strategic account execution. The right person will be able to work with operations, IT, product, and executive stakeholders; understand complex workflows and integrations; manage implementation timelines and risks; and ensure customers achieve clear business outcomes from PackageX. This is not a generic Customer Success role. This role owns the bridge between signed customer commitment and successful implementation, adoption, measurable value, and long-term account health.

Requirements

6–10+ years in technical implementation, enterprise implementation, technical program management, solutions consulting, value realization, strategic account management, or enterprise customer success.
Experience managing complex enterprise customers and senior stakeholders.
Experience with enterprise SaaS, logistics, supply chain, warehouse operations, retail operations, manufacturing, field operations, or workflow automation.
Strong customer-facing communication skills.
Comfortable working with technical products, APIs, integrations, data workflows, and enterprise systems.
Able to translate customer requirements into clear execution plans.
Strong project management and follow-through.
Comfortable working in a fast-moving startup environment.
Able to operate with ambiguity while creating clarity for others.

Nice To Haves

Experience with logistics, warehousing, 3PL, manufacturing, retail operations, or supply chain technology.
Experience working with AI, computer vision, automation, or workflow platforms.
Experience building implementation playbooks from scratch.
Experience supporting value-based customer conversations.
Experience working closely with technical teams and enterprise customers.
Experience with WMS, TMS, ERP, NetSuite, AS400, SAP, Oracle, Manhattan, Blue Yonder, or similar systems.

Responsibilities

Enterprise customer implementation plans.
Customer onboarding and go-live execution.
Implementation milestones, timelines, risks, and dependencies.
Technical implementation coordination across customer and internal teams.
Workflow adoption and usage tracking.
Customer health and implementation risk visibility.
ROI and value realization documentation.
Executive-ready customer progress updates.
Internal coordination across sales, product, engineering, AI, and customer teams.
Post-sales process discipline and operating cadence.
Implementation handoff quality.
Expansion signal identification and handoff to commercial teams.