Senior Manager - Technical Implementation & Value Realization
About The Position
PackageX is building the Physical Logistics Execution Platform for enterprise teams operating across manufacturing sites, distribution centers, warehouses, retail locations, and logistics-heavy environments. Our platform uses Vision AI, workflow automation, mobile execution, and integrations to help companies digitize, execute, and verify physical operations at the point of work, creating trusted evidence of what happened across their operations. Our operating model is simple: Execution. Verification. Evidence. PackageX is looking for a Senior Manager, Technical Implementation & Value Realization to lead complex enterprise customer implementations, drive adoption, capture measurable value, and help customers successfully operationalize the PackageX platform. This is a senior customer-facing role at the intersection of technical implementation, enterprise program management, customer operations, value realization, and strategic account execution. The right person will work closely with operations, IT, product, and executive stakeholders to understand complex workflows and integrations, manage implementation timelines and risks, and ensure customers achieve measurable business outcomes with PackageX. This is not a generic Customer Success role. This role owns the bridge between signed customer commitment and successful implementation, adoption, measurable value, and long-term account health.
Requirements
- 6–10 years in technical implementation, enterprise implementation, technical program management, solutions consulting, value realization, strategic account management, or enterprise customer success.
- Experience managing complex enterprise customers and senior stakeholders.
- Experience with enterprise SaaS, logistics, supply chain, warehouse operations, retail operations, manufacturing, field operations, or workflow automation.
- Strong customer-facing communication, project management, and follow-through.
- Comfortable working with technical products, APIs, integrations, data workflows, and enterprise systems.
- Able to translate customer requirements into clear execution plans.
- Comfortable working in a fast-moving startup environment and creating clarity in ambiguous environments.
Nice To Haves
- Experience with logistics, warehousing, 3PL, manufacturing, retail operations, or supply chain technology.
- Experience working with AI, computer vision, automation, or workflow platforms.
- Experience building implementation playbooks and supporting value-based customer conversations.
- Experience partnering closely with technical teams and enterprise customers.
- Experience with WMS, TMS, ERP, NetSuite, AS400, SAP, Oracle, Manhattan, Blue Yonder, or similar systems.
Responsibilities
- Enterprise customer implementation plans.
- Customer onboarding and go-live execution.
- Implementation milestones, timelines, risks, and dependencies.
- Technical implementation coordination across customer and internal teams.
- Workflow adoption, usage tracking, customer health, and implementation risk visibility.
- ROI and value realization documentation.
- Executive-ready customer progress updates.
- Internal coordination across sales, product, engineering, AI, and customer teams.
- Post-sales process discipline, implementation handoff quality, and operating cadence.
- Expansion-signal identification and structured handoff to commercial teams.
- Convert closed-won customer commitments into structured implementation plans.
- Manage multiple enterprise customer implementations simultaneously.
- Lead customer implementation calls and drive go-live, adoption, risk, and value milestones.
- Identify blockers early and escalate clearly.
- Partner with technical teams to deliver customer workflows successfully.
- Translate customer needs into clear internal action plans.
- Capture measurable value, ROI, and customer evidence.
- Build implementation playbooks and improve post-sales execution.
- Strengthen alignment across Sales, Product, Engineering, AI, and Customer teams.
- Serve as a senior customer-facing partner to business, technical, operational, and executive stakeholders.
Benefits
- Competitive medical, dental, and vision insurance.
- 401(k) plan.
- Paid time off and company holidays.
- Remote or hybrid work flexibility, depending on location and business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
