Senior Manager, Tech Publications

Carrier•East Syracuse, NY

3d•$117,500 - $234,500

About The Position

The Senior Manager, Technical Publications leads the development, delivery, and continuous improvement of technical documentation for Carrier’s Commercial HVAC product portfolio. This role manages a team of technical communicators, drives documentation strategy, and partners with cross-functional teams to deliver accurate, high-quality content on schedule. The role supports new product launches and customer-facing technical documentation in an engineering-driven organization, translating complex technical details into clear, usable content for customers, contractors, and service professionals. It oversees documentation strategy and execution, team development, cross-functional collaboration, process excellence, project and portfolio management, and quality and compliance.

Requirements

Bachelor's degree.
At least 8 years of experience in technical writing, technical publications, and/or content development.

Nice To Haves

Bachelor's degree in Technical Communication, English, Communications, Engineering, Journalism, or a related field.
Experience supporting industrial, manufacturing, engineering, HVAC, or technology-based products.
Familiarity with technical publishing, content management, and documentation authoring tools.
Experience leading technical communication or documentation teams.
Demonstrated success managing complex projects and cross-functional initiatives.
Exceptional organizational, leadership, and project management abilities.
Experience developing and implementing process improvements.
Experience with structured authoring, content reuse strategies, and digital documentation solutions.
Knowledge of documentation governance, quality systems, and regulatory documentation requirements.
Strong written, verbal, and interpersonal communication skills.

Responsibilities

Lead, mentor, and develop a team of technical writers and technical publication professionals.
Foster a culture of collaboration, accountability, innovation, and continuous improvement; establish team objectives, manage performance, and support career development.
Manage workforce planning, resource allocation, and contractor/vendor relationships as needed.
Develop and execute technical publication strategies aligned with business objectives and product roadmaps.
Oversee the creation, maintenance, and release of customer-facing technical documentation, including installation instructions, service manuals, user guides, application guides, and product data.
Ensure documentation is accurate, consistent, accessible, and aligned with company standards.
Partner with Engineering, Product Management, Quality, Manufacturing, Service, Marketing, and Regulatory teams to gather technical information and set documentation priorities.
Influence stakeholders and drive alignment on documentation requirements, schedules, and deliverables; advise on technical communication best practices.
Identify and implement improvements to documentation processes, workflows, systems, and standards.
Drive efficiency through process automation, standardization, and effective use of documentation technologies.
Establish and monitor key performance indicators for team productivity, quality, and delivery performance.
Manage multiple documentation projects and priorities across a diverse product portfolio, ensuring deliverables are on time, within scope, and aligned with business expectations.
Communicate project status, risks, and resource needs to leadership and stakeholders.
Ensure documentation complies with applicable regulatory, legal, and company requirements; maintain quality control standards and document review and approval processes.
Promote continuous improvement in documentation quality and customer experience.