Financial Services - Senior Manager - Tax Technology Atlassian Lead - EDGE

EY•Hartford, DC

18d•$133,300 - $346,000•Hybrid

About The Position

EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry – the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing, and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team! Our Financial Services EY EDGE practice is made up of a team of professionals providing dedicated tax technical services to both US and global clients. EDGE stands for Exceptional Delivery and Growth Engine because this team operates in a technical environment with deep process and service delivery experience that distinguishes EY in the marketplace. We are seeking a strategic and transformational Senior Manager to serve as the accountable owner for the Atlassian platform across multiple tax groups within our Financial Services Organization. This role will drive the evolution of the Atlassian suite into a fully integrated system of record for planning, execution, and knowledge management. The successful candidate will lead platform standardization, governance, and operational excellence—enabling enhanced portfolio visibility, improved delivery predictability, and meaningful efficiency gains. This is a high-impact leadership role responsible for turning a fragmented toolset into a cohesive, enterprise-grade capability that supports decision-making and execution at scale.

Requirements

Bachelor’s degree required (4-year degree) Accounting, Finance, Information Systems, Economics and/or a master’s degree in Accounting, Tax Technology, Management Information Systems, or Computer Science or related field; master's degree preferred.
A minimum of eight years of relevant experience
One of the following certifications: CPA, EA, JD, Master’s degree in business administration, finance, economics, computer science, information systems or engineering, Quantitative Economics or Quants
Exposure to the financial services industry, accounting/finance/tax, tax or finance performance improvement, tax software development and/or implementation
Ability to take ownership of assigned tasks and monitoring them until completion, including documenting requirements, configuration, testing, debugging, project profitability, and tax systems and process configuration
Deep expertise across Atlassian tools, including Jira, Confluence, and related ecosystem capabilities
Proven experience leading enterprise platform transformation and governance initiatives
Strong understanding of Agile, Kanban, and modern product operating models
Demonstrated ability to build and lead centralized support and service operations functions
Experience integrating platforms with data, analytics, and DevOps ecosystems
Strong focus on data governance, compliance, and risk management
Exceptional executive communication and stakeholder alignment skills
Ability to drive adoption, influence change, and deliver measurable business outcomes

Nice To Haves

Professional certification requirements as defined by each service line
Emotional Agility and Hybrid Collaboration skills
Experience in Leading Teams and Learning Agility

Responsibilities

Define and implement a unified Atlassian operating model across FSO environments
Establish standards for project and space structures, taxonomy, workflows, and data models
Ensure alignment with enterprise architecture, security, and portfolio governance expectations
Drive consistency in access controls and compliance processes
Enable end-to-end planning and execution visibility from ideation through delivery
Standardize the use of Jira Product Discovery for road mapping and Jira for execution tracking
Implement KPI-driven reporting and real-time analytics to support leadership decision-making
Improve portfolio transparency and planning accuracy across stakeholders
Own the configuration, administration, and optimization of the Atlassian environment
Ensure strong data governance practices, including data security and access management
Maintain consistent workflows, schemas, and integrations across platforms
Oversee environment segmentation and ensure scalability across multiple business units
Establish and lead a centralized Atlassian support function
Define intake processes, service catalog, and standardized support delivery model
Implement SLAs and operational processes leveraging Jira Service Management
Enhance user experience through structured, responsive, and scalable support services
Drive integration of Atlassian tools with enterprise data platforms, reporting solutions, and DevOps pipelines
Leverage advanced capabilities such as AI (Rovo), automation, and analytics to reduce manual effort
Identify opportunities to continuously improve platform efficiency and business value
Serve as the enterprise owner of the Atlassian suite, including Confluence, Jira, Jira Service Management, Jira Product Discovery, Assets, Compass, Atlassian Analytics, and Rovo
Drive consistent adoption across FSO tax groups
Reduce tool fragmentation and manual reporting through standardized platform utilization