Senior Manager, Talent Programs & AI Operations

ServiceNow•San Diego, CA

7d•$139,900 - $244,800•Hybrid

About The Position

This role owns the operating model behind ServiceNow's executive succession and talent development programs - designing how they operate, scale and continuously improve. You will redesign workflows using AI, establish governance, and lead the operational delivery of multiple executive talent initiatives across coaching, leadership development, succession and executive onboarding. Working across multiple concurrent priorities, you will translate strategic objectives into operational plans, executive insights and program experiences. This role is suited to someone who thrives in ambiguity, thinks in systems, and enjoys building AI scalable ways of working.

Requirements

AI Mindset- Experience in leveraging and critically evaluating AI integration into work processes, decision-making, and problem-solving. This includes using AI-powered tools, automating workflows, analyzing AI-driven insights, and exploring AI’s potential impact on business processes.
Strategic Thinking - Ability to receive an open-ended brief and produce a structured, insight-led plan with clear options and a point-of-view recommendation. Works backwards from outcomes, thinks in trade-offs, and operates confidently without complete information.
Project & Execution Rigor - Proven ability to break strategy into sequenced, time-bound workstreams and drive them to completion. Manages dependencies proactively, flags risks early, and maintains momentum across multiple priorities simultaneously.
Program Design - Experience designing blended development offers for senior or executive populations, spanning coaching, cohort learning, experiential development, and formal program. Anchors design in business need and measurable outcomes.
Structured Communication - Strong written and verbal communicator who produces clean, executive-ready output. Builds plans and recommendations that senior leaders can read, act on, and trust.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
6+ years of experience in consulting, program management, talent management or a related operational function.
Track record of program management discipline - structured approach to planning, dependency management, risk escalation, and delivery on fixed cadences.
Demonstrated AI-first mindset with hands-on tooling experience.

Nice To Haves

Experience in a high-growth technology or SaaS environment.
Proven ability to produce executive-ready written output and present confidently to C-suite level stakeholders.

Responsibilities

Design and continuously improve AI-enabled operating models that support executive succession and talent management, using automation, governance, workflow design and capacity planning to improve efficiency and scalability.
Lead the operational delivery of executive programs, managing end-to-end program operations, including executive evaluations, development pathways, reporting and program governance.
Translate complex talent data into executive insights, developing dashboards, readiness tracking, program analytics and executive-ready recommendations that support succession decisions and continuous program improvement.
Manage strategic capability partners and vendors, including executive coaching, assessment and leadership development providers, ensuring strong governance, budget management, quality and measurable business outcomes.
Provide strategic talent operations support across executive talent initiatives, including executive onboarding, internal mobility, operating processes and high-quality executive materials.
Drive portfolio governance across multiple executive talent initiatives, managing priorities, dependencies, risks, capacity and delivery to ensure programs execute with consistency and operational excellence.