FLEX Senior Manager, Talent Acquisition Support Services and Enablement

Marriott•Bethesda, MD

12d•$48 - $77•Hybrid

About The Position

At Marriott, Talent Acquisition Support Services and Enablement is a critical function driving seamless, efficient, and scalable hiring processes that support business growth and workforce transformation. This role centers on operational excellence, process enablement, global scale and stakeholder collaboration to empower Marriott’s global talent acquisition teams. The Senior Manager, Talent Acquisition Support Services & Enablement, will own the execution and continuous improvement of TA processes and workflows globally to maximize recruiter productivity, enable global growth, and deliver an exceptional candidate experience. The ideal candidate is a proactive, detail-oriented leader with expertise in TA operations, HR technology, cross-functional project management, and offshore team operations who combines strategic thinking with hands-on execution to optimize recruiting processes and deliver data-driven improvements.

Requirements

Bachelor’s degree in Human Resources, Business, Talent Acquisition, or a related field.
6+ years of experience in talent acquisition, HR operations or digital transformation.
Proven track record managing cross-functional projects and influencing stakeholders in a matrixed environment.
Strong problem-solving and consulting skills; ability to translate complex needs into actionable solutions.
Familiarity with the TA tech landscape, including ATS, CRM, conversational AI, and analytics tools.
Experience with leading and managing operations of offshore teams

Responsibilities

Manage and enhance end-to-end TA operational workflows to drive efficiency and consistency across global recruiting teams.
Partner closely with regional TA leaders, HR, and business stakeholders to identify operational gaps and implement scalable solutions.
Leverage data and analytics to monitor TA performance, identify bottlenecks, and recommend process improvements.
Partner with legal, compliance, and data privacy teams to ensure recruiting practices align with local and global regulations.
Accountable for offshore TA support center of scale, including the execution of operational workflows, audit processes, error reduction, and data-driven insights.
Support the adoption and optimization of core TA systems (e.g., ATS, CRM, scheduling tools) through process alignment, documentation, and user training.
Monitor system usage and process metrics to identify training needs or system/process enhancements.
Lead the design, documentation, and continuous improvement of end-to-end recruiting processes, including intake, sourcing, interviewing, offer, and pre-boarding workflows.
Develop and maintain SOPs, process maps, and training materials for global recruiting teams and hiring partners.
Serve as the escalation point for operational issues, ensuring timely resolution and root cause analysis.
Drive change management and communication efforts during process updates or system rollouts.
Champion the voice of recruiters, candidates, and hiring managers in all process and technology design decisions.
Turn user insights into prioritized, actionable enhancements to processes and workflow efficiencies.
Act as a trusted advisor to recruiters, hiring managers, and HR partners by providing training, guidance, and support on TA processes and workflows.
Gather feedback and conduct needs assessments to drive continuous improvements aligned with user experience and business goals.
Facilitate cross-functional communication and collaboration to ensure alignment and consistency across regions.
Support TA technology projects, including execution, communication, and stakeholder engagement.
Facilitate alignment across functions, ensuring high adoption and sustained value from new tools or process changes.
Support the governance of TA operational policies and technology usage to ensure compliance with global standards and data privacy requirements.
Maintain and communicate a global TA operations roadmap aligned with Marriott’s talent strategy and technology investments.
Develop and deliver operational reporting and dashboards that provide actionable insights to leadership and stakeholders.