Senior Manager, Sustaining Software

Abbott • San Diego, CA

1d • $130,700 - $261,300 • Onsite

About The Position

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry‑leading technologies to support diagnostic testing that provides critical information for the treatment and management of diseases and other health conditions. Our solutions empower clinicians, patients, and communities with timely, reliable insights that drive better health outcomes around the world. We are seeking a Senior Manager, Sustaining Software to join our dynamic Infectious Disease team in San Diego, California. The Senior Manager, Sustaining Software will manage a team of engineers that are responsible for the software of on market diagnostic instruments including ID NOW and DIGIVAL. This role is key in maintaining the business continuity by keeping our on-market instruments relevant to customers and helping the Commercial organization drive revenues to sustain the business. This role is key to maintaining the demand and relevance of our on-market products through quick and thorough responses to customer needs, questions, and complaints.

Requirements

• Master's degree in Computer Science or related engineering field
• 10 years' experience as a software engineer
• 3 years of experience in technical leadership
• Experience developing medical device products in a regulated environment
• Experience in Agile software development methodologies such as Scrum, Test Driven Development
• Experience as a Scrum Master

Responsibilities

• Assemble, manage and supervise the team of engineers responsible for supporting and maintaining the installed base of ID NOW and DIGIVAL instruments.
• Support the commercial organization through answering questionnaires we regularly receive from the higher end enterprise customers with high standards for cybersecurity.
• Determine scope of maintenance projects and prioritize the backlog of scope features and defects for the projects.
• Develop, validate, and maintain tools that support the on-market projects (ID NOW and DIGIVAL).
• Ensure the cybersecurity maturity of the ID NOW system, by running vulnerability assessments and investigating any cybersecurity issues found in the field.
• Oversee complaint, QI, and CAPA investigations and meeting metrics to complete the activities in a timely manner.
• Manage performance of staff towards department and Company goals, including feedback on performance, appraisals, recommendations for merit increases or necessary disciplinary actions, communication to employees on performance, etc.
• Establish department goals, milestones, and timelines for completion.
• Understand and be aware of the quality consequences which may occur from the improper performance of their specific job; have awareness of device defects that may occur in their area of responsibility, including product design, verification and validation, manufacturing and testing activities.
• Exhibit professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company’s policies and practices; build productive internal/external working relationships.
• Carry out duties in compliance with established business policies.
• Perform other duties as assigned, according to the changing needs of the business.

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement
• The Freedom 2 Save student debt program
• FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager