Senior Manager - Surety Operations

West Bend Insurance Company•WI-Madison US-WI-West Bend, WI

5d•Hybrid

About The Position

This role sits at the intersection of strategy, operations, and technology within the Surety organization. You’ll help modernize how work gets done, improving processes, advancing data and reporting capabilities, and enabling smarter decision-making across the business. With strong cross-functional exposure and the ability to influence meaningful change, this position offers the chance to lead impactful initiatives, drive continuous improvement, and shape the future of Surety operations in a growing, evolving environment.

Requirements

8+ years in surety operations, underwriting support, or underwriting
4 years of leadership experience
Analytical, quantitative, and problem-solving skills
Communication skills, both written and verbal.
Advanced knowledge of data sources, tools, and business processes, including a sophisticated understanding of cross-functional operations and business drivers
Knowledge of key industry, economic, and competitive conditions, as well as the strategic and operational challenges facing the business
Ability to provide focus and direction to field operations and strong project management capabilities to implement national/regional initiatives

Nice To Haves

Bachelor’s degree in business, insurance, or related field or equivalent experience in surety underwriting

Responsibilities

Provide strategic leadership for technology, operations, and business planning initiatives within the Surety division.
Leverage data analytics to identify trends and drive improvements in business outcomes.
Design and implement key processes, metrics, and operational enhancements across leadership teams.
Maintain awareness of industry, economic, and competitive conditions to inform strategic direction.
Collaborate with internal stakeholders—including underwriting, IT, legal, and claims—to execute division-wide initiatives.
Lead and develop a team of Systems Analysts, Product Owners, and Business Process Specialists responsible for reporting and analytics across the Surety division.
Promote staff development through coaching, performance management, and clearly defined objectives.
Build and strengthen partnerships with product, actuarial, IT, finance, billing, claims, underwriting, product management, and marketing teams.
Establish and maintain operational practices that optimize internal resource utilization and efficiency.

Benefits

Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire.
Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance