Senior Manager, Support Services

Bayshore•Markham, ON

About The Position

As the Senior Manager, Support Services, you will join the leadership team as a strategic partner and operational catalyst within Bayshore’s Integrated Care Solutions division. You will lead diverse functional areas including Business Optimization, IT, IPAC, Privacy, Health and Safety, and our Contact Centre while shaping the systems and processes that keep our operations running smoothly. This role offers the opportunity to make a measurable impact, develop high performing teams, and help drive the future of ICS.

Requirements

Completion of a Bachelor’s degree in a health or business-related field.
At least 10+ years of progressively responsible recent experience in management.

Responsibilities

Oversee and support to develop, implement, manage, monitor, and evaluate business requirements & implementation of work and best practices within the functional areas in collaboration with the ICS operations team
Determine short- and long-term strategies to achieve department, operational and organizational goals
Provide direction and accountability for the functional teams and their delivery of services to support the ICS division
Oversee development and implementation of adherence to and on-going evaluation of standard operating procedures and policies and procedures within assigned functional areas
Develop, manage, and ensure adherence to department budget
Manage and coordinate department resources to support the ICS operations
Possess a comprehensive knowledge of best practices in each of the functional areas
Produce and maintain accurate reports, records, and files
Participate in supervision, evaluation, training, and other meetings as required
Liaison with Regional Directors, Area Directors and departmental heads, external partners, and vendors to make recommendations and provide the best support to the overall ICS operations including opportunities to streamline and optimize processes
Develop, coach, mobilize employees; identify and ensure on-going development of key talent and required successors for key positions
Be familiar and ensure compliance with all health and safety policies and procedures
Participate in the identification and evaluation of OHS program goals and objectives
Participate in professional development opportunities
Participate in public relations and promotional activities as required
Participate in ongoing internal and/or external continuing education activities.
Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
Complete other tasks as requested.