Senior Manager, Supply Tech

Airbnb

21h•Remote

About The Position

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Business organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. This team recruits and develops Airbnb’s global supply of high-quality Homes, Hotels, Services and Experiences. With this focus on quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections. The Difference You Will Make: Airbnb is seeking a Senior Manager, Supply Tech to lead a geographically distributed team while driving strategic initiatives across our business verticals. You'll reimagine our GTM technology ecosystem to drive productivity for sales and account management teams and operations teams and ensure we have the right, intelligent technology to help our teams that support hosts through their journeys. This is a role where you'll balance building and developing talent with solving complex business problems at scale. You'll own unified program roadmaps across Homes, Hotels, Experiences, and Services while partnering cross-functionally to deliver innovative technology and process solutions that keep our teams focused on hosts, not stuck in ineffective tools.

Requirements

12+ years in business systems, GTM product ownership, or technical program management with 3+ years managing distributed teams
Deep expertise in go-to-market systems, particularly acquisition and account management workflows, with strong understanding of Salesforce capabilities, limitations, and alternatives
Proven track record building and transforming teams - hiring, developing talent across experience levels, and managing performance through ambiguity while balancing IC work with management responsibilities
Strategic problem-solving focused on business outcomes with platform-agnostic thinking and strong build vs. buy framework expertise
Strong technical aptitude - can engage in architecture discussions, and engineering decisions with data-driven insights, and serve as technical consultant for non-technical audiences
Exceptional stakeholder management and negotiation skills with VP and Director-level partners, influencing Product and Engineering teams unfamiliar with Sales and Operations organizations
Executive communication skills for high-stakes presentations and ability to articulate complex technical concepts to diverse audiences
Comfortable with ambiguity, complex stakeholder management, and identifying partnership opportunities across functions

Nice To Haves

SQL proficiency for analysis and requirements definition
Experience managing contingent workforce alongside FTE teams
Background in marketplaces, multi-sided platforms, or B2B2C business models
Familiarity with GTM productivity tools and change management for internal systems adoption

Responsibilities

Build and develop a distributed team across multiple verticals, driving talent transformation from enablement-focused to product owner mindset through hiring, performance management, and strategic transitions of contingent workers
Establish team success and accountability by defining metrics, measuring program outcomes, and building strong stakeholder relationships that enable your team to drive strategy
Create growth pathways for team members at various career stages while managing geographically distributed teams and technology partners
Design and execute a unified roadmap strategy across acquisition and account management systems for all supply verticals, with deep hands-on focus on Homes account management
Lead cross-functional delivery by coordinating complex initiatives across Supply, Operations, Product Marketing, Engineering, and Analytics teams while serving as a thought partner to senior stakeholders on behalf of Supply Tech
Influence technical architecture by partnering with Business Technology, Platform and Engineering teams to pressure-test business requirements, evaluate build vs. buy decisions, and challenge solutions business success in mind
Solve complex business problems by evaluating technology solutions from CRM to custom builds without ego, focusing on capability density and keeping teams focused on hosts rather than ineffective tools
Partner proactively with Advanced Analytics, various technical teams and other Supply Tech functions to identify collaboration opportunities across shared customer bases