Senior Manager, Supply Chain

Caliber Collision•Lewisville, TX

1d•Onsite

About The Position

The Senior Manager, Supply Chain will lead end-to-end fulfillment operations, ensuring the fast, accurate, and reliable delivery of items to support field and center execution. This role involves partnering with vendors for optimal pricing, establishing efficient workflows, and maintaining a high-performance warehouse environment. Key responsibilities include owning inventory integrity through rigorous controls and reconciliation, collaborating with Procurement and Technology teams to align inventory with demand and optimize systems, and ensuring rapid fulfillment for fleet repair and maintenance services. The manager will also be responsible for developing and implementing standardized operating procedures, driving continuous improvement, and building scalable processes to support company growth. Additionally, this role involves leading and developing a high-performing warehouse team, fostering a culture of safety and performance, and ensuring compliance with all safety regulations and OSHA standards.

Requirements

5+ years of warehouse, fulfillment, or distribution center leadership experience
Proven ability to drive operational efficiency and process improvement
Experience with inventory management systems (WMS)
Demonstrated success partnering across multiple departments
Strong leadership, organizational, and problem-solving skills
Must be eligible to work in the U.S. with no restrictions.

Nice To Haves

Technical equipment distribution
Fleet operations or service supply chain support
Experience scaling warehouse operations or implementing new systems

Responsibilities

Lead end-to-end fulfillment operations including receiving, inventory control, picking, packing, and shipping.
Partner with vendors to ensure the most cost effective and beneficial pricing is achieved.
Ensure fast, accurate, and reliable delivery of items to support field and center execution.
Establish and maintain workflows that drive throughput, reduce cycle time, and eliminate operational friction.
Maintain a clean, organized, and performance-driven warehouse environment.
Own inventory integrity through cycle counts, audits, and reconciliation processes.
Implement disciplined controls for high-value tools, calibration equipment, and parts.
Partner with Procurement to align inventory levels with demand and forecast accuracy.
Proactively reduce shrinkage, obsolescence, and excess inventory.
Partner with Ops/Field Leadership to align fulfillment with real-time business needs.
Collaborate with Procurement/Supply Chain to ensure product availability and continuity.
Work closely with Technology teams to optimize WMS and tracking capabilities.
Ensure rapid and dependable fulfillment supporting fleet repair, maintenance, and calibration services.
Enable Protech mobile technicians with timely access to critical tools and components.
Coordinate expedited and same-day logistics to minimize technician downtime and service delays.
Develop, implement, and enforce standardized operating procedures (SOPs).
Identify and drive continuous improvement initiatives using data and performance metrics.
Build scalable process to support multi-site growth and increasing operational complexity.
Leverage KPIs to monitor performance and drive accountability.
Recruit, develop, and lead a high-performing warehouse team.
Establish clear expectations, roles, and accountability standards.
Foster a culture centered on safety, performance, and continuous improvement.
Align staffing and resources to meet fluctuating demand.
Ensure full compliance with safety standards and OSHA regulations.
Lead safety training, audits, and continuous awareness initiatives.
Promote a safety-first culture across all warehouse operations.