Senior Manager, Supply Chain Systems

PetSmart • Phoenix, AZ

9d • Hybrid

About The Position

The Senior Manager, Supply Chain Systems leads the Supply Chain Systems function and ensures that the technology supporting PetSmart’s distribution network enables business operations, continuous improvement, and strategic initiatives. This role bridges Supply Chain Operations and Information Technology, leading a team responsible for business systems configuration, testing, production support, operational readiness, and continuous improvement across Supply Chain applications.

The Senior Manager partners with Distribution Operations, Industrial Engineering, Transportation, Information Technology, and external technology partners to provide reliable, scalable solutions that improve operational performance and support evolving business needs. The position directly supervises the Supply Chain Systems team and provides leadership for Systems resources supporting the distribution and transportation network.

The role is based at PetSmart’s Phoenix Home Office. Associates are expected to work in the office four days per week and may work remotely one day per week with leader approval. The work environment includes a typical office and distribution center setting, and travel of up to 10% may be required.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Supply Chain Management, Industrial Engineering, Business, or a related field.
• At least 7 years of progressive experience supporting Supply Chain Systems, Warehouse Management Systems, Transportation Systems, Labor Management Systems, or related disciplines.
• At least 3 years leading technical teams or highly skilled individual contributors.
• Demonstrated experience supporting large-scale distribution or retail supply chain operations.
• Experience leading cross-functional systems initiatives involving business and technology partners.
• Strong organizational, problem-solving, stakeholder management, and communication skills.
• Ability to manage multiple priorities, projects, vendors, and business stakeholders in a fast-paced environment.
• Ability to work in ambiguous situations and adapt to evolving business priorities.
• Advanced knowledge of Supply Chain systems supporting distribution and transportation operations.
• Strong understanding of Warehouse Management Systems (WMS), Labor Management Systems (LMS), Transportation Management Systems (TMS), and related Supply Chain applications.
• Experience with systems configuration, business requirements, testing, production support, issue resolution, and operational readiness.
• Ability to partner with Information Technology and business teams to deliver integrated system solutions.
• Ability to use operational data, system performance, and business requirements to identify system and process improvement opportunities.
• Strong understanding of system integrations, upstream and downstream dependencies, and the impacts of system changes across Supply Chain operations.
• Strong stakeholder management, vendor management, and communication skills.
• Ability and willingness to travel up to 10%.

Responsibilities

• Lead the Supply Chain Systems team responsible for configuration, testing, production support, operational readiness, and continuous improvement across the Supply Chain network.
• Establish priorities, processes, and standards that promote system stability, consistency, scalability, and effective operational support.
• Coach and develop the Systems organization through technical development, knowledge sharing, and continuous improvement.
• Act as the primary business partner between Supply Chain Operations and Information Technology, translating business requirements into effective, scalable system solutions.
• Lead business execution of systems initiatives by defining requirements, coordinating configuration and testing, validating functionality, supporting operational readiness, and enabling adoption of new capabilities.
• Partner with Information Technology on system enhancements, facility expansions, software upgrades, new business capabilities, and technology deployments.
• Oversee production support, issue resolution, configuration management, and system optimization for Supply Chain Systems.
• Maintain common processes, documentation, testing methodologies, and support practices across the network.
• Identify and address systemic opportunities, dependencies, and operational issues affecting productivity, service, throughput, or business continuity.
• Partner with Distribution Operations, Industrial Engineering, Transportation, and Information Technology to improve processes and operational performance through system capabilities and configuration.
• Improve Supply Chain applications and workflows using system functionality, operational data, user feedback, and emerging business needs.
• Support evaluation of technologies and system capabilities that may improve operational effectiveness, scalability, and associate experience.
• Serve as the functional subject matter expert for Supply Chain Systems and advise leadership and business partners on capabilities, limitations, dependencies, and operational impacts.
• Build partnerships with internal teams and external technology partners to align system priorities with business needs.
• Influence cross-functional decisions by presenting system recommendations, operational insights, implementation considerations, and improvement opportunities.

Benefits

• Flexible work arrangement allowing remote work one day per week with leader approval.
• Pet-friendly workplace where associates may bring pets to work.
• On-site dog park.
• On-site gym with equipment, fitness classes, massage therapists, and personal trainers.
• On-site café serving breakfast and lunch.
• On-site coffee bar.
• On-site learning center and daycare facility, associate-paid.
• Volunteer events with PetSmart Charities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior