Senior Manager, Supply Chain & Customer Operations

ZT Systems•Georgetown, TX

About The Position

This role is responsible for leading end-to-end supply chain planning, including demand, supply, inventory, and fulfillment functions, specifically supporting hyperscale customer programs. The position also serves as the primary operational interface for hyperscale customers, ensuring alignment between customer demand and operational execution. Additionally, the role involves leading and developing a high-performing supply chain and customer operations team, driving cross-functional alignment, and championing operational excellence.

Requirements

Bachelor’s degree in Supply Chain, Business, Engineering, Analytics, or related field.
8+ years of experience in supply chain planning, customer operations, or operations management within technology or hyperscale industries.
Experience supporting NPI programs, high-volume operations, and hyperscale customers.
Strong analytical, forecasting, inventory management, and operational planning capabilities.
Proven ability to manage complexity and collaborate across global cross-functional teams.

Nice To Haves

Direct Supply Chain and/or Customer Operations experience in Hyperscale industry.
Knowledge of ERP/MRP systems such as SAP.
APICS/CPIM/CSCP certification preferred.
Advanced proficiency in Excel, Tableau, Power BI, or SQL.

Responsibilities

Lead end-to-end supply chain planning across demand, supply, inventory, and fulfillment functions supporting hyperscale customer programs.
Own forecasting processes including demand planning, customer commits, scenario modeling, and executive forecast alignment.
Drive inventory optimization, supply continuity, allocation management, and operational readiness in constrained environments.
Lead New Product Introduction (NPI) planning including material readiness, build planning, ramp execution, and transition to mass production.
Partner cross-functionally with Engineering, Sourcing, Manufacturing, Program Management, and Finance teams to support rapid customer deployments and scaling initiatives.
Develop scalable planning processes, KPI reporting, and continuous improvement initiatives leveraging analytics and automation.
Serve as the primary operational interface for hyperscale customers, ensuring alignment between customer demand and operational execution.
Lead customer forecast reviews, backlog management, supply allocation, and escalation resolution.
Coordinate operational execution for customer launches, datacenter deployments, and engineering changes.
Provide executive visibility into supply risks, inventory health, fulfillment performance, and customer readiness metrics.
Drive customer business reviews and cross-functional governance across internal and external partners.
Lead and develop a high-performing supply chain and customer operations team.
Drive cross-functional alignment across Supply Chain, Sales, Engineering, Manufacturing, and Finance organizations.
Communicate operational performance, risks, and recommendations through data-driven reporting and executive dashboards.
Champion operational excellence, process standardization, and continuous improvement initiatives.

Benefits

Competitive base salary
Performance-based annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for eligible education programs
Comprehensive medical, dental, and vision coverage with access to leading providers
Mental health resources and employee wellness support programs
Company-paid life and disability insurance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Structured training programs and on-the-job learning opportunities
Matching gifts and volunteer programs to support causes you care about