Sr. Manager, Success Measures Evaluation

NeighborWorks America • Washington, DC

13d • $103,000 - $110,000 • Hybrid

About The Position

The Senior Manager, Success Measures Evaluation manages and implements participatory evaluation consulting and technical assistance projects for nonprofit and philanthropic clients. The role manages concurrent evaluation projects focused on building nonprofit evaluation capacity, communicating evaluation results effectively, and helping organizations use learning to advance their work. It also coordinates service delivery with staff and consultants, manages project budgets, maintains clear client communication, and contributes to a collaborative team environment.

The position delivers participatory, outcome-focused evaluation services; develops capacity-building strategies for individual nonprofits and cohorts; uses mixed methods to design and conduct evaluations; and presents findings through accessible data visualization and storytelling. It guides multiple projects from planning through delivery, balancing client needs, contractual commitments, budgets, and timelines. The Senior Manager also develops client relationships and advances Success Measures’ participatory evaluation and resident-centered measurement practices through evidence sharing, tools, resources, and thought leadership.

This hybrid role reports to the office two days per week and involves approximately 10–15% travel. The work environment is fast-paced and includes extensive computer use. The salary range is $103,000–$110,000, with the offer based on factors including geographic location, internal equity, and qualifications and professional experience.

Requirements

• Bachelor’s degree or equivalent experience in evaluation, social science, public administration, social work, public health, community development, urban planning, or a related field.
• 6–8 years of relevant evaluation experience, including similar work in a technical assistance or consultant capacity with a nonprofit, social enterprise, foundation, or consulting firm.
• Experience working in the U.S. housing and community development field and with social-sector initiatives.
• Deep commitment to participatory evaluation as a means of building community capacity, actionable insights, and long-term change.
• Background in mixed-methods evaluation and participatory evaluation and/or research, including field work in community settings.
• Ability to integrate data from multiple sources, including surveys, other primary and secondary sources, and qualitative data and analysis.
• Facility with data visualization, including knowledge of relevant software.
• Strong written and oral communication skills, including the ability to facilitate interactive virtual and in-person meetings and present information clearly to colleagues, clients, community residents, and other stakeholders.
• Project-management skills grounded in collegial collaboration and the ability to manage and adapt to changing project contexts.
• Ability to work effectively in a small fee-for-service consulting practice within a large organization and its policies and structures.
• Ability to plan and implement evaluation technical assistance for community-based nonprofit organizations.
• Ability to collaborate with colleagues, clients, and partners; lead teams; manage multiple activities; and resolve issues.
• Ability to manage projects within budgets and agreed timelines.
• Sensitivity to racial, gender, sexual orientation, and cultural differences.
• Effective, respectful, and timely communication with internal and external stakeholders.
• Ability to listen effectively and seek and accept feedback.
• Analytic, thoughtful, and strategic thinking.
• Ability to consider NeighborWorks’ mission, objectives, and goals and understand the organizational impact of one’s decisions and behavior.
• Proficiency with Microsoft Office Suite.
• Facility with statistical and qualitative analysis software, such as SPSS, SAS, Stata, Qualtrics, NVIVO, or ATLAS.
• High proficiency with virtual meeting technology applications.

Nice To Haves

• Graduate degree preferred.
• Approximately 10–15% travel.

Responsibilities

• Manage and deliver evaluation technical assistance and consulting services using participatory, outcome-focused approaches that engage organizational and program participants or the wider community.
• Design and implement capacity-building strategies for nonprofit organizations and cohorts, using responsive technical assistance and other support to prepare organizations to conduct evaluation.
• Design and implement mixed-methods evaluations, including conducting, analyzing, and reporting on surveys, observations, focus groups, interviews, and administrative or secondary data.
• Present evaluation findings accessibly, using data visualization and storytelling so clients can communicate and use results effectively.
• Guide multiple concurrent projects with differing goals, deliverables, team compositions, timelines, durations, and structures.
• Understand client goals, needs, expectations, and contractual agreements.
• Plan and deliver agreed evaluation services within project budgets and timelines, adapting as needed throughout the project cycle.
• Administer projects in accordance with organization-wide policies and procedures.
• Collaborate with consultants, staff, and partners to deliver high-quality services and advance client organizations’ understanding and learning.
• Develop and maintain strong relationships with Success Measures clients, including clients in NeighborWorks America programs.
• Understand client needs, build rapport, ensure project teams are a good match, anticipate and resolve problems, and address evaluation and project-management needs creatively.
• Promote participatory evaluation and resident-centered community measurement methodologies by identifying, documenting, and sharing evidence of their effectiveness.
• Contribute to tools, resources, and thought leadership content that elevates community voice, supports organizational learning, and strengthens Success Measures’ visibility and reputation.
• Manage consultants and project budgets for consulting contracts and services, with individual project budgets ranging from $10,000 to $300,000.

Benefits

• 401(k) match of up to 12%.
• 11 paid holidays.
• Generous leave, including 40 hours of paid volunteer time.
• Industry-leading benefits.
• Staff Training and Education Program (STEP), supporting continued learning and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior