Senior Manager, Strategy & Operations, DoorDash for Business

DoorDash USA•New York, NY

7h•$170,000 - $250,000

About The Position

As a Senior Manager, Strategy & Operations (Audience Growth & Product Strategy), you will play a critical role in shaping how DoorDash for Business grows its customer base, expands platform adoption, and identifies new product opportunities that can accelerate the business. As a senior leader on the team, you will set strategy across both the businesses we sell to and the employees and administrators who use our product, and you will lead a high-performing team to deliver it. You will own the strategy for growing our audience of companies and the employees within them, including how we identify, prioritize, acquire, activate, and expand across key customer segments, personas, industries, and use cases in a B2B2C model. You will also own product growth strategy for our core platform, helping define how we increase adoption, engagement, retention, and customer value across existing products, including through CRM and in-app merchandising. In addition, you will help identify and evaluate net-new product opportunities that can unlock future growth. This includes sizing opportunities, understanding customer pain points, validating demand, shaping early GTM strategy, and partnering with Product, Marketing, Sales, Customer Success, Analytics, and Finance to determine where DoorDash for Business should invest. A core part of this role will be owning the voice of the customer. You will create structured feedback loops that capture insights from executives, administrators, employees, Sales, Customer Success, Support, and market research, then translate those insights into clear recommendations that inform product roadmaps and business priorities. This role is ideal for a seasoned leader who thrives at the intersection of growth strategy, product strategy, CRM, in-app merchandising, analytics, customer insight, and cross-functional execution. Reporting to the Head of Growth Strategy and Operations, DoorDash for Business, you will work closely with operators, field teams, product and other teams to make your vision a reality.

Requirements

10+ years of experience in product growth, audience growth, GTM strategy, business operations, product strategy, commercial strategy, growth marketing, or consulting, with a proven track record at high-growth companies with growing audiences in a B2B2C business model.
MBA from a top-tier university and/or experience at a leading strategy consulting firm, ideally McKinsey & Company, Bain & Company, or Boston Consulting Group.
Hands-on experience with CRM and in-app merchandising, and have used them to drive activation, engagement, retention, and revenue at scale.
Understand how to develop audience growth strategies, including customer segmentation, persona prioritization, market sizing, funnel analysis, activation, retention, and expansion opportunities.
Can help drive product growth strategy across a core platform, including adoption, engagement, onboarding, feature usage, lifecycle motions, packaging, positioning, and customer value creation.
Experience evaluating net-new product opportunities, including identifying customer pain points, sizing opportunities, validating demand, defining success metrics, and shaping early GTM strategy.
Highly analytical and can translate complex datasets into actionable recommendations. Strong SQL fluency is required.
AI-forward and use AI, automation, and emerging technologies to accelerate research, synthesize customer feedback, improve analysis, streamline reporting, and increase team productivity.
Deeply customer-centric and can turn customer feedback, behavioral data, sales insights, and support signals into clear recommendations that inform product roadmaps.
Strong communicator who can turn ambiguous opportunities, customer insights, and data into clear narratives for senior leaders.
Thrive in ambiguity, proactively identify growth opportunities, build scalable solutions, and drive execution from concept through implementation.
Exceptional people leader with a track record of building and managing high-performing teams, and can elevate them through sharper prioritization, stronger analytical rigor, clearer operating rhythms, and higher-quality strategic guidance.

Responsibilities

Set audience growth and product growth strategies for DoorDash for Business, identifying the highest-impact customer segments, personas, use cases, and product opportunities to grow the business.
Partner cross-functionally with Product, Marketing, Sales, Customer Success, Analytics, Finance, Operations, and Engineering to turn growth priorities into clear plans, experiments, launches, and measurable outcomes.
Create scalable growth playbooks, dashboards, research processes, and operating cadences that help the team better understand customer needs, product adoption, and expansion opportunities.
Drive growth for the core platform by identifying opportunities to improve customer acquisition, activation, engagement, retention, feature adoption, and overall customer value, using CRM and in-app merchandising as core levers.
Evaluate net-new product opportunities by sizing markets, understanding customer pain points, validating demand, assessing GTM feasibility, and recommending where the business should invest.
Own voice-of-customer feedback loops across customer interviews, Sales and Customer Success insights, surveys, support trends, and product usage data to inform product roadmaps and business priorities.
Use SQL, AI tools, customer research, and product analytics to uncover insights, prioritize opportunities, and translate data into clear recommendations for cross-functional partners and senior leaders.
Bring structure to ambiguous growth opportunities by creating the frameworks, playbooks, and processes needed to move ideas from insight to action.