Senior Manager, Strategic Program Management Office (PMO)

Western Union • Denver, CO

47d • Hybrid

About The Position

Western Union powers your pursuit. As the Senior Manager within the Strategic Program Management Office (PMO), you will play a critical role in driving alignment, execution discipline, and delivery excellence across enterprise technology and business programs. This role is ideal for a highly organized, strategic thinker who excels at cross‑functional leadership, portfolio planning, and ensuring consistent, predictable delivery across a diverse program landscape. You will oversee complex, multi‑department technology initiatives; partner closely with product, engineering, operations, compliance, and senior business leaders; and ensure programs advance enterprise priorities. This includes supporting portfolio governance, facilitating executive‑level reporting, and maturing PMO standards, tools, and processes. You will manage a team of U.S.‑based project and program managers, fostering a culture of accountability, collaboration, and continuous improvement.

Requirements

• Bachelor’s degree in business, Computer Science, Information Systems, or a related field.
• Minimum of 7–10 years of progressive experience in project/program management, portfolio management, or PMO leadership.
• 5+ years of people management experience required.
• Experience with Jira or other similar project management tools required.
• Strong proficiency with Microsoft Office and collaboration tools (Excel, PowerPoint, Teams, SharePoint).
• Ability to interpret and adapt PMO standards to new or complex situations.
• Proven ability to influence, motivate, and align cross‑functional teams.
• Demonstrated experience in strategic planning, prioritization, and organizational development.
• Strong interpersonal and communication skills, capable of interacting with both technical and non‑technical stakeholders.
• Excellent facilitation and presentation abilities, with experience preparing executive‑level materials.
• Strong analytical and problem‑solving skills, including evaluating program performance and recommending improvement actions.
• Experience managing and developing high‑performing technology‑focused teams.
• Knowledge of program financials, budgeting cycles, and portfolio cost management.
• Familiarity with Agile and SAFe delivery frameworks.

Nice To Haves

• PMP, PMI‑ACP, SAFe, or similar certifications preferred.

Responsibilities

• Lead and manage a team of program and project managers, providing coaching, development, and consistent operational leadership.
• Oversee planning, execution, delivery, and governance of large technology and business programs.
• Develop and maintain portfolio‑level dashboards, reporting, and metrics to support executive decision‑making.
• Drive annual and ongoing planning cycles, portfolio prioritization, and capacity alignment.
• Support the development and evolution of PMO methodologies, standards, templates, and governance frameworks.
• Provide clear, concise, executive‑ready communication on program health, risks, issues, dependencies, and achievements.
• Facilitate cross‑functional alignment between product, engineering, operations, compliance, finance, and strategy teams.
• Identify and mitigate program risks; proactively resolve issues impacting scope, timeline, or budget.
• Champion continuous improvement, operational rigor, and data‑driven program management.
• Ensure all programs adhere to enterprise delivery models (Agile, SAFe, hybrid, waterfall, etc.).
• Contribute to roadmap planning, sequencing, and strategic portfolio design.
• Promote a strong outcomes‑driven culture tied to enterprise priorities.

Benefits

• You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( https://careers.westernunion.com/global-benefits/ ).
• Paid Time off
• Medical, Dental and Life Insurance
• Parental Leave
• Global Adoption Assistance
• 401K plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager