Senior Manager, Store Operations - Pickup Innovations and Execution

CVS Health•Paris, VT

20h•$67,900 - $199,144•Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Manager of Pickup Innovations and Execution drives forward the strategic innovation of cutting-edge point of sale solutions for pharmacy pick up processes. This role will oversee the current execution of an enhanced and seamless patient experience while managing the POS platform for enterprise offerings and services. As a Sr Manager, you will lead and oversee the prioritization and implementation of pickup functionality with key stakeholders across the enterprise to ensure compliance, regulatory, and growth opportunities are being integrated during the pickup process. You will drive the patient and customer experience through innovating workflows, patient prompting/notifications, and the overall design/functionality of the point-of-sale system. You will also oversee peripheral processes that include Waiting Bin inventories for financial reconciliation, Reconstitution execution, and Drive Thru/Fill Master maintenance with our outside vendors.

Requirements

5-8 years of Retail experience in the Healthcare industry
Previous leadership experience
Be willing and able to travel up to 25% of the time to various locations, which may include multi-day.
Need to be able to travel in and out of 1 CVS to oversee our on-site pickup lab and testing sites with our technology partners
Demonstrate the ability to think strategically and develop long-term plans that align with the organization's goals and objectives.
Proficiency in using the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Adaptability to work effectively in a hybrid work environment, which may include both remote and in-office work, while maintaining high productivity and communication standards.

Nice To Haves

8-10 years of retail experience in the Healthcare industry
Proficiency in using analytics tools such as SQL for data analysis and reporting.
Prior experience in point of sales systems and functionality
Higher degree PharmD

Responsibilities

Lead implementation of Rx POS innovation and enhancements, ensuring alignment with business goals, financial objectives, and customer/colleague priorities.
Oversee day to day Rx POS execution including system support, reporting, and customer service via NPS scores.
Maintain a data-driven strategy to ensure team prioritization and key stakeholder investment is driving maximum value to the business and customers.
Act as the liaison between key stakeholders to drive alignment of the roadmap through clear communication on priorities, progress, and impact.
Optimize processes to simplify operations and deliver enhanced pick up experience that is best in class.
Providing regular program and status updates to senior leaders to inform business decisions and support budgetary planning.