Senior Manager - Spend Engagement Marketing

American ExpressNew York, NY
$103,750 - $174,750Hybrid

About The Position

The Senior Manager, Spend Engagement Marketing is a critical leadership role responsible for establishing and executing the engagement strategy for key spend-enabling products and features, including No Preset Spending Limit (NPSL), Spend Capacity, AutoPay, and other financial management solutions. This highly visible role requires a strategic marketer who can identify customer and business opportunities, navigate ambiguity, develop measurement frameworks, and influence cross-functional stakeholders to drive meaningful business outcomes. The successful candidate will serve as the voice of the customer while partnering closely with Product, Risk, Analytics, and Marketing teams to shape customer engagement strategies, uncover growth opportunities, and deliver scalable solutions that drive incremental spend and customer value.

Requirements

  • Strategic marketer
  • Ability to identify customer and business opportunities
  • Ability to navigate ambiguity
  • Ability to develop measurement frameworks
  • Ability to influence cross-functional stakeholders
  • Voice of the customer
  • Partnership with Product, Risk, Analytics, and Marketing teams

Responsibilities

  • Establishing and executing the engagement strategy for key spend-enabling products and features, including No Preset Spending Limit (NPSL), Spend Capacity, AutoPay, and other financial management solutions.
  • Identifying customer and business opportunities.
  • Navigating ambiguity.
  • Developing measurement frameworks.
  • Influencing cross-functional stakeholders to drive meaningful business outcomes.
  • Serving as the voice of the customer.
  • Partnering closely with Product, Risk, Analytics, and Marketing teams to shape customer engagement strategies.
  • Uncovering growth opportunities.
  • Delivering scalable solutions that drive incremental spend and customer value.

Benefits

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
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