Senior Manager, Specialty Programs

Shoppers Drug Mart•Mississauga, ON

5d•CA$120,000 - CA$154,000•Onsite

About The Position

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Specialty Health Network is hiring a dynamic Senior Program Manager who will lead a team to deliver patient support programs for specialty drug therapies. This team delivers superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders. You are responsible for the successful performance of patient support programs. You provide leadership for all staff responsible for program deliverables including key performance metrics and customer service excellence. As the key account and relationship manager, you foster strong partnerships with clients, provide business insights and develop and implement strategic goals to grow the business.

Requirements

Experience leading Patient Support Programs from a Manufacturer or Program Provider perspective
Seven to ten years account management experience and/or previous pharmaceutical brand management experience or equivalent
Proven customer relationship and/or account management skills with direct client interaction
Strong leadership experience leading multiple functional areas and teams with varying levels of experience
Strong financial acumen and hands on budget management experience
Strong organizational, communication, and presentation skills

Nice To Haves

Knowledge of provincial drug reimbursement programs and third party drug coverage issues
Bilingualism

Responsibilities

Foster a culture of growth and inclusion within your team
Provide senior leadership on key client accounts
Ensure excellence of program execution
Develop and maintain relationships with clients and stakeholders
Establish performance standards and monitor achievement
Achieve Business Plan goals and meet the financial targets established for the Program
Lead the strategic planning process to evolve and grow the business
Anticipate and respond to a rapidly changing market with insight and innovation
Oversee Program contracts with respect to timelines, SLAs, KPIs and delivery of monthly billings and reports
Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.