Senior Manager Solutions Programming

Daikin Applied Americas • Jersey City, NJ

13d • $136,600 - $232,900 • Hybrid

About The Position

Daikin Applied is seeking a Senior Manager Solutions Programming who will be maximizing the strategic sales value of customer-facing programming at the Solutions Plaza experience center. This role will be responsible for delivering premium experiences that position Daikin as a premier solutions provider focused on industry trends such as electrification, refrigerant codes, and Indoor Air Quality (IAQ). Under general direction you will lead programming marketing strategy to maximize the use of content delivered in this educational and entertainment space and beyond. You will develop and manage a supporting team of individual contributors responsible for representing the business and attend high level functions to achieve maximum industry impact. Solutions Plaza is Daikin Applied's premier customer experience destination, designed to bring our technologies, expertise and partnerships to life. Located in Jersey City, NJ and overlooking the iconic Manhattan skyline, the 8,500-square-foot immersive showroom showcases full-scale equipment displays, industry-leading innovations and interactive learning experiences in a setting built specifically for customers. More than a product showroom, Solutions Plaza is a strategic engagement center where Daikin representatives help customers explore solutions, deepen their technical knowledge and gain insights that support better business and facility decisions. Through a combination of customized education, hands-on product experiences and meaningful relationship-building opportunities, Solutions Plaza helps customers fully understand the value of partnering with Daikin Applied. Every visit is tailored to the unique needs of the audience. Whether focused on professional development, product education, project-specific discussions, industry best practices or executive engagement, our team designs experiences that align with each customer's goals and objectives. From PDH-eligible presentations and technical deep dives to curated New York City experiences, Solutions Plaza combines learning and relationship-building in a way that is uniquely Daikin. The result is a one-of-a-kind destination that strengthens partnerships, builds confidence in our solutions and helps generate meaningful business growth for both our customers and Daikin Applied.

Requirements

• Bachelor's degree from a four-year college or university in Engineering or equivalent experience
• 8+ years industry sales experience; incl 2+ years people leadership experience
• Knowledge of HVAC design and industry trends, a deep understanding of Daikin products and solutions offering
• Superior analytical and communication skills-must be able to define problems, collect data, draw valid conclusions to efficiently communicate technical concepts to audiences of varying competency
• Self-Starter and Results-Oriented- Develop and implement strategy to transform the use of the space by engaging both the sales channel and industry professionals
• Leadership- Exhibits confidence in self and in others; Inspires and motivates others to perform well. Effectively influences actions and opinions of others.
• Customer Service- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, customer requests, and unexpected events.
• Exemplary Professionalism- Interact with others tactfully and respectfully; remain composed and considerate under pressure, irrespective of status or position.
• Cultural Competence- Exhibit respect and sensitivity for cultural differences, fostering an inclusive environment to rapidly build trust by responding thoughtfully to radical candor
• Work visa sponsorship is not available for this position

Nice To Haves

• 10 years of experience presenting to consulting engineers and executives
• Knowledge and Expertise in applied manufacturing
• incl 5+ years people leadership experience
• Technical Excellence – Display a complete understanding of engineered systems, design intent, controls, equipment, and integration with 3rd party technology

Responsibilities

• Lead the development of a solutions sales strategy and operation plans and priorities for Solutions Plaza
• Develop and execute the strategy and framework for creating targeted rep and vertical market programs that accelerate the strategic utilization of the experience center
• Monitor the effectiveness of Daikin’s investment in the space by tracking bookings after customer visits
• Develop annual plans to expand the utilization by attracting local and national organizations that maximize brand visibility
• Serve as the lead presenter for all high-profile customer visits at Solutions Plaza and other high-visibility presentations at both internal and external events
• Lead a team of professionals that are dedicated to delivering an unrivaled customer experience thru well-executed events and personalized experiences, professional communications, and thought leadership presentations focused on industry trends such as electrification, refrigerant codes, and Indoor Air Quality (IAQ)
• Develop the strategy to maximize the time and the customer experience within the space
• Oversee the team's interactions with the marketing team to manage physical displays and digital properties

Benefits

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long-term disability
• 3 weeks of paid time off for new employees + 11 company paid holidays
• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
• Paid sick time in accordance of the federal, state and local law
• Paid parental leave and tuition reimbursement after 6 months of continuous service

What This Job Offers

• Job Type: Full-time
• Career Level: Senior