Gestionnaire Senior, Soutien des solutions, maintenance et gestion des fournisseurs / Sr Manager, Solution Support, Maintenance & Vendor Management

McKesson•Montreal, QC

78d•$97,700 - $162,800

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Summary We are looking for a Senior Manager to lead solution support operations, maintenance activities, and vendor management across critical systems. This role drives reliability, performance, and continuous improvement by leading teams, managing third-party partners, and ensuring seamless delivery of support services aligned with business priorities.

Requirements

Strong leadership experience managing support, operations, or service delivery teams
Deep understanding of application support models, incident/problem/change management
Experience managing external vendors and holding accountability for performance and SLAs
Ability to operate in complex, matrixed environments with multiple stakeholders
Strong analytical and problem-solving skills with a focus on root cause resolution
Excellent communication skills with the ability to influence senior stakeholders
Experience with IT service management tools and frameworks (e.g., ITIL-aligned practices)
Proven ability to drive operational improvements and deliver measurable outcomes
Degree or equivalent experience
Typically requires 9+ years of professional experience
Typically requires 1+ years of supervisory and/or management experience

Nice To Haves

Experience leading large-scale support or managed services environments
Strong vendor governance and contract management experience
Background in cloud platforms, enterprise applications, or data platforms
Experience implementing or improving IT service management frameworks
Track record of driving automation and support optimization initiatives
Financial acumen with experience managing budgets and vendor spend
Expérience en environnement réglementé (atout)
Expérience en soutien applicatif, développement ou systèmes ERP / distribution
3 à 5 ans d’expérience en gestion de personnel
Connaissance des systèmes d’entreprise (logistique, entreposage, finance, facturation)
Connaissance des pratiques de gouvernance et conformité TI
Expérience en gestion de fournisseurs et optimisation des coûts
Bilinguisme (français et anglais) requis

Responsibilities

Lead and manage teams responsible for application and solution support, maintenance, and incident management
Oversee end-to-end support operations, ensuring system stability, uptime, and performance meet defined SLAs
Develop and execute support strategies aligned with business and technology objectives
Manage vendor relationships, including performance, contracts, and service delivery outcomes
Drive continuous improvement initiatives across support processes, tools, and operating models
Establish and monitor KPIs, dashboards, and reporting to track service performance and identify gaps
Partner with engineering, product, and business stakeholders to prioritize fixes, enhancements, and releases
Manage escalations, resolve complex production issues, and mitigate operational risks
Ensure compliance with internal policies, security standards, and regulatory requirements
Optimize resource allocation, budgets, and support models (onshore/offshore, internal/external)