Senior Manager, Software Engineering (Integrity)

GoFundMe•San Francisco, CA

10d•$243,000 - $364,000•Hybrid

About The Position

GoFundMe is hiring a Senior Manager, Software Engineering, Integrity to lead the engineering team protecting donors and campaign organizers across GoFundMe and GoFundMe Pro. The role owns end-to-end detection, content moderation, enforcement, moderation tooling, and appeals pipelines, building high-throughput systems that prevent harmful content while preserving seamless fundraising for authentic causes. This is a high-stakes technical environment in which automated decisions can directly affect active fundraisers and donation flows. The role sets rigorous precision and recall standards, balances automated intervention with human review, and ensures accuracy before models reach production. It also expands integrity coverage to donor and fundraiser privacy, nonprofit impersonation prevention, and coordinated abuse detection, while delivering transparency reporting and appeals workflows that meet regulatory obligations. The position is based in the San Francisco Bay Area, with an in-office requirement of three days per week. The annual salary range is $243,000–$364,000 or more, plus equity and benefits.

Requirements

Bachelor’s degree in Computer Science or equivalent practical experience.
At least 7 years of experience writing, reviewing, and operating production software systems in an on-call capacity.
At least 4 years of experience managing software engineering teams, including hiring and performance management.
Experience building trust, safety, fraud, or risk mitigation systems for online consumer platforms or marketplaces.
Experience managing complete policy enforcement pipelines spanning signal detection, human review queues, enforcement actions, and appeals workflows.
Experience collaborating with policy and legal teams to convert written platform policies into executable automated systems.

Nice To Haves

Experience navigating platform regulations, including the Digital Services Act, Online Safety Act, state privacy regulations, and charitable solicitation legal requirements.
Experience producing regulatory transparency reports and responding to data audit requests from governing authorities.
Experience selecting, integrating, or replacing vendor software for detection and case management.

Responsibilities

Manage, recruit, and mentor software engineers building detection, moderation, enforcement, and appeals systems.
Review system architecture designs, write code, resolve critical technical incidents, and prototype new detection methods.
Direct the full integrity lifecycle, from signal ingestion and machine-learning classification through reviewer queues, automated and other enforcement actions, user transparency, and appeals.
Track operational metrics including model precision, recall against human baselines, detection coverage, time to enforcement, review throughput, and appeal reversal rates.
Deliver technical capabilities for privacy protection, abuse prevention, transparency reporting, and regulatory compliance across global jurisdictions.
Build scalable internal tools for analysts and investigators to research individual and coordinated abuse.
Evaluate, integrate, and manage third-party vendor platforms for content detection and case management.
Lead engineering incident response during platform abuse events and conduct post-mortem root-cause analyses.