Senior Manager, Software Engineering

Docusign • Seattle, WA

7d • Hybrid

About The Position

Our STaaS (Storage-as-a-Service) NoSQL & Blob platform team sits within Cloud & Production Engineering and partners closely with Intelligent Agreement Management (IAM), Product & Technology (P&T), DTS, and PLG. The team builds and operates the foundational NoSQL and object storage platforms that power Docusign's global agreement workflows, spanning Azure (Cosmos DB, Blob Storage, GovCloud), Google Cloud (Firestore, GCS), and emerging multi-cloud capabilities. We hire people with a broad set of skills who want to work on platform solutions at scale, while ensuring world-class reliability, security, and cost efficiency for our storage and data platforms. Docusign is looking for a Senior Engineering Manager to lead our NoSQL & Blob STaaS platform team. This role owns the strategy, delivery, and operations of our core NoSQL and blob storage services, including availability, performance, security, and cost optimization across Azure and Google Cloud. You will lead a high-impact engineering team responsible for: Defining and delivering multi-cloud storage abstractions and APIs that decouple product teams from specific cloud substrates. Owning SLOs, incident response, and RCAs for our NoSQL and blob platforms, in partnership with SRE, security, and compliance. Driving deprecations and migrations (for example, legacy Cassandra, MongoDB, or Cosmos DB patterns) to modern, governed platform offerings. Establishing strong partnerships with Microsoft and Google for roadmap alignment, capacity planning, and joint incident management.

Requirements

• BS or MS in Computer Science, Computer Engineering, or a related technical field, or equivalent practical experience
• 10+ years of hands-on software engineering experience building large-scale, highly available distributed systems or data platforms
• 5+ years of experience as an engineering manager leading backend, infrastructure, or platform teams
• Experience designing or operating NoSQL and/or blob storage systems (for example, Cosmos DB, Cassandra, Firestore, DynamoDB, Azure Blob, GCS, S3 or equivalents)
• Experience with cloud infrastructure (Azure and/or Google Cloud), containers (Docker), and orchestration platforms such as Kubernetes
• Experience in at least one modern programming language (for example, C#, Java, Go, or similar) and infrastructure-as-code and automation
• Experience driving cross-team initiatives, including incident management, RCAs, and systemic reliability improvements

Nice To Haves

• Deep expertise in public cloud storage and data platforms, especially Azure (Cosmos DB, Blob, GovCloud) and Google Cloud (Firestore, GCS)
• Experience building or owning platform abstractions that decouple application teams from specific cloud providers (for example, internal APIs, SDKs, or storage gateways)
• Experience with cost optimization for storage and data platforms, including lifecycle management, archival strategies, and capacity planning
• Familiarity with security and compliance requirements for data at scale (for example, encryption, key management, network isolation, and governance in regulated environments)
• Experience leading teams responsible for mission-critical services with 24x7 availability, including on-call programs and SRE practices
• Working knowledge of DevOps practices and tooling (for example, CI/CD, observability stacks, configuration management)
• Experience working with or within large platform organizations, and with cloud vendors, on joint roadmap and incident efforts
• A track record of building inclusive, high-trust teams and mentoring engineering leaders
• Excellent communication and collaboration skills, with a track record of partnering with product, operations, and leadership stakeholders

Responsibilities

• Build and lead a sustainable, high-performing engineering team through hiring, coaching, retention, and thoughtful organizational design
• Define and execute a multi-year strategy for NoSQL & Blob STaaS that balances operational excellence (SLOs, incidents, DR, cost) with platform roadmap (APIs, abstractions, deprecations, migrations)
• Own the reliability, availability, and performance of our NoSQL and blob platforms
• Partner with architecture, security, and compliance to define and enforce guardrails
• Lead platform initiatives that reduce risk and cost
• Collaborate with partner teams (product engineering, SRE, finance, security, and vendor partners)
• Manage the engineering lifecycle for the team
• Conduct design and code reviews and raise the technical bar for distributed storage systems
• Ensure high-quality engineering practices, including testing, automation, observability, and capacity planning
• Define and track engineering KPIs (for example, incident counts, MTTR, SLO adherence, cost efficiency) and drive continuous improvement
• Create a culture of learning, experimentation, and ownership that encourages engineers to tackle hard problems in distributed systems, storage, and multi-cloud infrastructure

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).
• Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree