Senior Manager, Software Engineering (Platform/Infra)
About The Position
ServiceTitan is seeking a Senior Engineering Manager to lead and manage a high-performing engineering team within its Platform & Infrastructure organization. This role will focus on core platform areas such as Infrastructure & SQL Reliability, Developer Experience (DevEx), or APEX Tooling & Platform. The manager will be responsible for team performance, delivery, technical direction, and long-term growth, collaborating with engineering and product leadership to align team goals with company objectives. The role requires technical engagement, including participation in design and code reviews, architecture decisions, and guiding engineers in technical tradeoffs. The manager will also drive organizational improvements, partner with cross-functional teams (product, SRE, security), and own the strategy for their area, ensuring visibility and measurability of impact.
Requirements
- 6–8+ years of software engineering experience, including 3+ years managing small to medium-sized engineering teams responsible for development, platform tooling, or infrastructure
- Proven track record delivering high-quality software at scale — with strong ownership of team performance, processes, and long-term engineering goals
- Technical depth in one or more of: database reliability and distributed systems, CI/CD and build infrastructure, or internal developer platform tooling
- Hands-on technical engagement — comfort reviewing designs, reading code, and participating in architecture discussions; this is not a purely coordinative role
- Strong knowledge of public cloud platforms (Azure preferred), infrastructure tooling (Kubernetes, Docker), and DevOps practices (CI/CD pipelines, version control, deployment systems)
- Experience with observability platforms (metrics, logs, tracing), performance engineering, or test automation frameworks is a strong plus depending on team alignment
- Excellent cross-functional communication skills — you can align stakeholders, navigate competing priorities, and translate technical topics for non-technical audiences
- Ability to turn ambiguous strategy into sequenced roadmaps, clear ownership, and measurable outcomes
- B.S., M.S., or equivalent experience in Computer Science, Engineering, or a related technical field
Nice To Haves
- Experience with observability platforms (metrics, logs, tracing), performance engineering, or test automation frameworks is a strong plus depending on team alignment
Responsibilities
- Hire, manage, and develop a team of software engineers — own their performance, processes, priorities, and long-term career goals
- Drive the execution of your team's quarterly roadmap: break down goals into clear, measurable milestones and deliver on time with high quality toward business outcomes
- Stay technically engaged — participate in design and code reviews, contribute to architecture decisions, and help engineers make sound technical tradeoffs
- Identify and drive organizational improvements through close partnership with other Engineering Managers, Directors, and cross-functional stakeholders
- Partner with product, SRE, security, and domain engineering teams to define platform contracts, close delivery gaps, and align on reliability, velocity, and cost goals
- Communicate effectively across the engineering and R&D organizations — translate technical complexity to non-technical audiences and represent your team's needs to leadership
- Build and improve the tooling, infrastructure, or reliability systems your team owns — ensuring observability, adoption, and impact are visible and measurable
- Own the toolchain, platform, or reliability strategy for your area from local development through production, and communicate that strategy clearly to the broader engineering organization
- Foster a culture of open communication, high ownership, and continuous improvement — where engineers feel invested in the team's success and empowered to take initiative
Benefits
- Flexible time off
- Learning and development opportunities
- Comprehensive onboarding program
- Leadership training
- Peer-nominated awards
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
- FSA and HSA
- 401k match
- Telehealth options including memberships to One Medical
- Parental leave and support
- Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
- On demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
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What This Job Offers
Job Type
Full-time
Career Level
Senior
