Senior Manager, Software Engineering (Authentication)

Pindrop

3d•$195,000 - $235,000•Remote

About The Position

As Senior Manager, Software Engineering for Authentication, you will lead a critical part of Pindrop’s Passport platform. You will own the technical and people leadership for the teams building and operating the high-performance cloud services behind real-time voice authentication and identity verification. This role is centered on operational excellence, system stability, and strong engineering leadership in a high-stakes environment with strict latency and reliability expectations.

Requirements

8–12+ years of software engineering experience, including significant experience building and operating distributed backend systems and APIs in production.
3–5+ years of engineering leadership experience, including experience leading through managers and/or senior technical leads.
Strong technical depth in cloud-native architecture, microservices, observability, CI/CD, and modern engineering practices across AWS and/or GCP.
Proven experience improving reliability, execution, and engineering standards for customer-facing, high-availability systems.
Hands-on background in backend technologies such as Go and/or Python, plus strong understanding of data stores and service design for low-latency systems.
Strong cross-functional partnership skills, including experience working with Product, Security, Support, Customer Success, and other engineering teams.

Nice To Haves

Experience in authentication, identity, fraud prevention, risk engines, or other security-sensitive product domains.
Familiarity with modern IAM concepts and standards such as OAuth 2.0, OpenID Connect, SAML, RBAC/ABAC, or related policy-driven access patterns.
Experience partnering with Research, MLOps, or data teams to productionize model outputs, risk signals, or other AI/ML-enabled capabilities.
Experience leading teams operating multi-cloud services with meaningful on-call responsibility and incident load.

Responsibilities

Lead and develop engineering managers, senior engineers, and emerging technical leaders across the Authentication area, building strong ownership, healthy operating rhythms, and clear growth paths.
Translate product and engineering strategy into a clear technical roadmap, execution plan, and operating model for Authentication.
Improve the reliability, scalability, and operational health of cloud-native, API-based distributed systems that power customer-facing authentication journeys.
Drive predictable, high-quality delivery across multiple concurrent initiatives by improving prioritization, planning, cross-team coordination, and execution discipline.
Raise the bar on architecture, observability, testing, incident response, postmortems, and engineering standards across Authentication services.
Partner closely with Product, Research, Security, Platform, and adjacent engineering teams to align roadmap priorities, technical investments, and customer outcomes.
Own metrics that improve delivery health, system performance, team effectiveness, and on-call sustainability.
Act as a senior technical escalation point during complex customer issues and production incidents, and drive durable follow-through after incidents occur.
Guide how Authentication safely consumes and operationalizes AI/ML-backed trust signals, model outputs, and automation in production systems.
Foster a culture of accountability, inclusion, learning, and calm execution under pressure.

Benefits

Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success.
Remote-first environment - giving you flexibility and autonomy in how you structure your day.
Unlimited Paid Time Off (PTO)
Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
Best-in-class Health Savings Account (HSA) employer contribution
Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind.
Paid Parental Leave - Including birth, adoptive & foster parents
One year of diaper delivery for your newest addition to the family!
Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work.
Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs.
Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.