Senior Manager - Software Development

Verizon • Alpharetta, GA

3d • Hybrid

About The Position

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing… Verizon’s Consumer Wholesale plays a crucial role in how Verizon presents itself in the marketplace, enabling additional revenue streams and subscriber growth through consumer-focused MVNO distribution channels. Joining the GTS team in reseller Solution Suite (RSS), you will be leading the technical team who manages the day-to-day support and fast path projects for all Verizon Wireless resellers. In this role, you will engage in daily high-level collaboration with Wholesale MVNO customers, Wholesale organization, Revenue Assurance, GTS, Network and other internal cross-functional partners. Key responsibilities include- Technical Leadership & Increased Speed to Market : Leading & guiding a technical team responsible for fast path product requests and increase speed to market timeline to delight the customer. Crisis Management 24/7 Operating Model : being responsible for leading the team and partnering with operational support across GTS, Business and network for 247 support models. Executive Escalation Management: Serving as the primary operational point of contact and directing liaison for escalations from business partners. Cross-Functional Collaboration: Building necessary internal relationships and communicating among GTS applications supporting Wholesale and IT teams to resolve customer issues. Leading cross functional team responsible for ensuring Service Level Agreement and Key Performance Indicators for applications supporting resellers are met. Translating complex technical details into clear, concise language for non-technical stakeholders (customers, business partners). Provide short-term solutions, risk/benefit and the path to permanent resolution. Having a d eep understanding of the wireless landscape, and relevant technologies (e.g., Resellers, SIM lifecycle, device certification). Guiding the team to evaluate solution’s alignment with the Reseller agreements and contracts. Determining the structure, design, and scope of the Wholesale systems and having a deep understanding of enterprise application architecture. Leading through ambiguity and having the ability to quickly lead the team to technical solutions and provide recommendations in a high pressure environment Ensuring smooth production rollout of the enhancements ensuring MTTR (Mean Time to Resolution) is met for any post production fallouts Being responsible for ensuring core day-to-day operations SLAs and expectations are met by engaging with internal and external stakeholders, Vendor partners and business teams. What we’re looking for…

Requirements

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience in programming, Operational support or relevant work experience.
• Experience with JAVA/J2EE Technologies.
• Experience with writing SQL queries & database Technologies.
• Exposure in analyzing and debugging the prod issues driving issue resolution.

Nice To Haves

• Experience with managing a team & providing guidance & mentoring them.
• Experience with Enterprise Architecture Framework .
• Experience with Unix/Linux .
• Telecom experience especially with Ordering, provisioning & Billing applications.
• Familiarity with Microservices Architecture and related technologies.
• Operational Experience with tools as New Relic, Grafana, Splunk.
• Operations & support: incident triage, RCA, SLAs.
• Experience in Cloud technologies .
• Knowledge of MQ, APIGEE, Kafka, Spring Framework, Apache Camel.
• Agile Software development process & applicable methodologies.
• Excellent verbal and written communication skills.
• Hands-on experience with modern AI tools.

Responsibilities

• Leading & guiding a technical team responsible for fast path product requests and increase speed to market timeline to delight the customer.
• being responsible for leading the team and partnering with operational support across GTS, Business and network for 247 support models.
• Serving as the primary operational point of contact and directing liaison for escalations from business partners.
• Building necessary internal relationships and communicating among GTS applications supporting Wholesale and IT teams to resolve customer issues.
• Leading cross functional team responsible for ensuring Service Level Agreement and Key Performance Indicators for applications supporting resellers are met.
• Translating complex technical details into clear, concise language for non-technical stakeholders (customers, business partners).
• Provide short-term solutions, risk/benefit and the path to permanent resolution.
• Guiding the team to evaluate solution’s alignment with the Reseller agreements and contracts.
• Determining the structure, design, and scope of the Wholesale systems and having a deep understanding of enterprise application architecture.
• Leading through ambiguity and having the ability to quickly lead the team to technical solutions and provide recommendations in a high pressure environment
• Ensuring smooth production rollout of the enhancements ensuring MTTR (Mean Time to Resolution) is met for any post production fallouts
• Being responsible for ensuring core day-to-day operations SLAs and expectations are met by engaging with internal and external stakeholders, Vendor partners and business teams.

Benefits

• health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance
• matched 401(k) savings plan
• up to 8 company paid holidays per year and up to 6 personal days per year
• paid parental leave
• adoption assistance and tuition assistance
• incentive based position with the potential to earn more
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees